Opened 7 years ago

Closed 7 years ago

#5373 closed Bug/Something is broken (fixed)

I cannot get into my Mayfirst email address

Reported by: jeremy@… Owned by: takethestreets
Priority: Medium Component: Tech
Keywords: thunderbird Cc:
Sensitive: no

Description

Everytime I enter my info to access my mayfirst email address it tells me my username or password is wrong.

I still have access to my email via thunderbird, but I need to retrieve an email I sent from the mayfirst email a few days ago

jeremy@… or 917-676-8041

Change History (5)

comment:1 Changed 7 years ago by Daniel Kahn Gillmor

Keywords: thunderbird added

Can you use thunderbird to look at your sent-mail folder? or is thunderbird configured to look at a different e-mail account than the one you don't have access to?

When you get the authentication failure, what system are you using?

comment:2 Changed 7 years ago by takethestreets

Hi Jeremy,

Agreed that checking sent-mail on Thunderbird should get you those same e-mails. However, it sounds like Thunderbird knows your correct password, but it's not what you think it is.

You can check what Thunderbird has saved as your password by going to the Tools menu->Options, Security button, Passwords tab, and pressing "Saved Passwords", then "Show Passwords".

comment:3 Changed 7 years ago by Ross

Owner: set to takethestreets
Status: newassigned

comment:4 Changed 7 years ago by Ross

Resolution: fixed
Status: assignedfeedback

comment:5 Changed 7 years ago by automatic

Status: feedbackclosed

No news is good news (we hope)! Given the lack of feedback, we think this ticket can be closed.

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