Opened 11 years ago

Closed 11 years ago

Last modified 11 years ago

#536 closed Question/How do I...? (fixed)

What is the hostname of the computer hosting my website?

Reported by: https://id.mayfirst.org/jasonww4 Owned by: Jamie McClelland
Priority: Urgent Component: Tech
Keywords: ssh Cc:
Sensitive: no

Description

Hello;

Two questions: I'm looking for the hostname for ww4report.com Do you provide ssh to shell? ssh username@… hangs

Thanks

Change History (7)

comment:1 in reply to:  description ; Changed 11 years ago by Jamie McClelland

Hi,

I'm looking for the hostname for ww4report.com

ww4report.com is on chavez (chavez.mayfirst.org) - to see the public key and for more information on connecting, please see our SFTP faq.

Do you provide ssh to shell?

Yes - any account that can sftp can also ssh.

ssh username@… hangs

I would recommend ssh'ing as:

username@chavez.mayfirst.org

However, if you go in as:

username@ww4report.com

It should work as well.

We do have fail2ban installed - which will ban your IP address for 2 minutes if you enter the wrong password more than three times. I imagine the hanging is a result of a ban.

I'm going to close this ticket because I think I've answered your questions. If I haven't done that properly - please re-open.

And - let us know if you need help resetting a password (please open a new ticket).

Jamie

comment:2 in reply to:  1 ; Changed 11 years ago by https://id.mayfirst.org/jasonww4

ssh username@… hangs on password

ftp (via cyberduck) chavez.mayfirst.org connection refused. Which is odd as cyberduck (which I got to access this site) works on other sites.

Replying to https://id.mayfirst.org/jamie:

Hi,

I'm looking for the hostname for ww4report.com

ww4report.com is on chavez (chavez.mayfirst.org) - to see the public key and for more information on connecting, please see our SFTP faq.

Do you provide ssh to shell?

Yes - any account that can sftp can also ssh.

ssh username@… hangs

I would recommend ssh'ing as:

username@chavez.mayfirst.org

However, if you go in as:

username@ww4report.com

It should work as well.

We do have fail2ban installed - which will ban your IP address for 2 minutes if you enter the wrong password more than three times. I imagine the hanging is a result of a ban.

I'm going to close this ticket because I think I've answered your questions. If I haven't done that properly - please re-open.

And - let us know if you need help resetting a password (please open a new ticket).

Jamie

comment:3 in reply to:  2 ; Changed 11 years ago by Jamie McClelland

Replying to https://id.mayfirst.org/jasonww4:

ssh username@… hangs on password

These are the IP addresses that our server banned today:

65.254.55.10
69.114.162.220
166.84.167.16
203.97.104.97
211.203.181.6
218.201.102.146

Do any of these match your IP? You can check your IP by going to http://ip.mayfirst.org.

Can you try cyberduck with sftp (we don't support plain ftp - see our sftp faq for more info on that).

And - maybe the key question: what username are you using? Not all usernames are configured to have shell access (it has to be explicitly granted in the Members control panel).

The WW4 report username with sftp access is: ww4report

hth,

Jamie

comment:4 in reply to:  3 ; Changed 11 years ago by https://id.mayfirst.org/jasonww4

Yes you banned my IP

And - maybe the key question: what username are you using? Not all usernames are configured to have shell access (it has to be explicitly granted in the Members control panel).

I don't see this is the control panel

The WW4 report username with sftp access is: ww4report

There's the problem. I'm logging in with my user name. Unclear how to proceed from here. Do I need the password for ww4report? Please advise - also, I administer a bunch of sites and only have so much time to spend trying to log into mayfirst. Can you point me at the quickest way to ssh - I'll forgo sftp if it's too much trouble. I've read what help docs of yours I could find online.

Thanks for any info.

comment:5 in reply to:  4 Changed 11 years ago by Jamie McClelland

And - maybe the key question: what username are you using? Not all usernames are configured to have shell access (it has to be explicitly granted in the Members control panel).

I don't see this is the control panel

When David created that user account for you, he didn't give the user account full control panel access. I just did now, so when you login you should have full control over the account.

Unclear how to proceed from here. Do I need the password for ww4report?

Yes - you can either ask David, or reset the password yourself via the Members control panel - but if you do, be sure to inform David.

Please advise - also, I administer a bunch of sites and only have so much time to spend trying to log into mayfirst. Can you point me at the quickest way to ssh - I'll forgo sftp if it's too much trouble. I've read what help docs of yours I could find online.

We're running the standard openssh-server package - so with the right username and password, you should be able to get in like you would with any other server.

Sorry it's been such an ordeal to get this worked out - I think we now have all the pieces together for you to get access.

comment:6 Changed 11 years ago by Jamie McClelland

Resolution: fixed
Status: newclosed

I'm assuming that have been able to get in successfully and am closing the ticket. If you are still having trouble, please feel free to re-open it. Thanks!

comment:7 Changed 11 years ago by Daniel Kahn Gillmor

Keywords: ssh added
Summary: hostname?What is the hostname of the computer hosting my website?

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