Opened 7 years ago

Closed 7 years ago

#4894 closed Bug/Something is broken (worksforme)

spam filters

Reported by: maryb@… Owned by:
Priority: Medium Component: Tech
Keywords: webmail spam-filters Cc:
Sensitive: no


good morning-

i sent several emails to report a problem or request help but never heard any response. over the last six months i receive up to 7 pages a day of spam. i have tried several ways of taking care of this myself but nothing has worked. i recently poked around and found the page: and followed the directions. to test the results i logged out of my email and attempted to log back in- however the process to log back in is taking over 15 minutes. is there some way that mail listed as spam be moved to my spam folder- but not cause me to wait 15 minutes to log in to my email? -i thought i followed the directions to set up a filter for spam correctly, but i am really not a techie, and the +15 minute lag time to log in seems problematic.

thank you for any help you can provide. cheers, mary b

Change History (3)

comment:1 Changed 7 years ago by

  • Keywords webmail spam-filters added
  • Owner set to
  • Status changed from new to assigned

Hi Mary,

Yes, this is the appropriate place to come for tech support questions. I'm not an expert with webmail, but your problem seems similar to this ticket:

Maybe you can garner some insight from it. I'm assigning the ticket to jamie who should be able to give you some additional pointers. Finally, you might want to consider using a mail client like Thunderbird instead of webmail.


comment:2 Changed 7 years ago by

  • Resolution set to worksforme
  • Status changed from assigned to feedback

Hi Mary B - yeah... 15 minutes is an awfully long time to wait. There are a couple routes we can go. The first, as Ross suggests, is to switch to a desktop email client like Thunderbird. That's generally the best option, but only works if you mostly check your email from one single computer.

Another option - we have a complex mail filtering program installed on our server. We could setup a filter for you to send messages tagged as spam, as it arrives, into a spam filter mailbox. Then, regardless of which email program you use, your spam tagged mail will always be in your spam box before you login to check your email.

Lastly... if you consistently remove messages from your inbox so it has less than a few hundred messages, the webmail filters will work a lot faster (and all email functionality will work much much faster). Even if we choose one of the other options for dealing with spam, keeping your inbox size low will help out.

Let us know if this helps and which if any of these options you'd like help pursuing.

I'm putting this ticket into pending - worksforme. When you comment on it, it will re-open and I can help you take the next step.


comment:3 Changed 7 years ago by automatic

  • Status changed from feedback to closed

No news is good news (we hope)! Given the lack of feedback, we think this ticket can be closed.

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