Opened 11 years ago

Closed 7 years ago

#478 closed Bug/Something is broken (fixed)

Certificate issues

Reported by: lewanne@… Owned by:
Priority: High Component: Tech
Keywords: certificate email Cc:
Sensitive: no


Dear May1st tech support,

I wonder if you can help me. You are the email server for Autonomedia. In the past few days I have been getting many "certificate" messages when I try to send email. The message says that the "certificate for this server was signed by an unknown certifying authority" and that I may be connecting to a server that is "pretending to be" I have to click "connect anyway" in order to send my email. This is not only an inconvenience, but is somewhat troubling. Do you have any suggestions? Thanks for your quick response.

Change History (8)

comment:1 Changed 11 years ago by

Thanks for posting to the ticket system Lewanne!

We definitely would like to solve this problem. Can you tell us whether you are sending email from our webmail system or from a different program (like Thunderbird)?

Also - to respond to this ticket - you will need to login by clicking the login link. You can use the same username/password combo that you use when you check your email.



comment:2 Changed 11 years ago by

I encountered the problem when sending email from the apple mail program, not when logged into the webmail system.

comment:3 Changed 11 years ago by

  • Keywords email added

Thanks Lewanne. Can you compare your Mac email settings with the settings listed here: on our help page and let us know if there are any differences between what you have and what we have? In particular, please check the outgoing mail server setting.

comment:4 Changed 11 years ago by

The outgoing mail server is set to, the outgoing mail server is, however, set to port number 995. Should I change that?

comment:5 Changed 11 years ago by

Yes. The incoming port number should be 995, however, the outgoing port number should be 587.

comment:6 Changed 11 years ago by

I don't know how to tell the difference. In applemail, preferences:accounts:advanced there is only a "Check with your system administrator before chaning any of the advanced options below: Port (here's where it says 995) Then there's a check in front of "Use SSL" Then it says Authenticaion: Password

I don't see any "incoming" or "outgoing."

comment:7 Changed 11 years ago by

have you looked at the end of the MF/PL instructions for the Mac They seem to suggest that there is a way to "click on Server Settings" to edit the outgoing settings. I don't know if you've got the same version of Mac OS or as that shows. And i don't have a Mac to test it on, so i'm not sure if this will be correct or helpful to you.

comment:8 Changed 7 years ago by

  • Resolution set to fixed
  • Status changed from new to closed

I assume this is fixed or no longer relevant.

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