Opened 10 years ago

Closed 6 years ago

#455 closed Question/How do I...? (fixed)

can't make your webmail work

Reported by: https://id.mayfirst.org/cck Owned by: https://id.mayfirst.org/jamie
Priority: Medium Component: Tech
Keywords: e-mail email Cc:
Sensitive: no

Description

I set up several new e-mail accounts for codz.org. I can't get into any of them going to http://malcolm.mayfirst.org/webmail. When I try it says i have a wrong login name or password.

Change History (4)

comment:1 Changed 10 years ago by https://id.mayfirst.org/alfredo

All user and pass configuration seem fine but when tested horde rejects the login as "failed login".

BTW, I had to change the password of the user "cck" (the latest one) in order to test this so the site manager should note that and reset the password in control panel.

comment:2 Changed 10 years ago by https://id.mayfirst.org/jamie

In order for webmail to properly work, you must create both a "user account" and an "email address" in the Members Control Panel. Looking at your account, I see that you have created all the user accounts and you have several email addresses created as well.

However, the cck email address is configured to forward email to another address, rather than deliver email locally (therefore, it will not properly be able to login to webmail because there is no mail box for them).

The remaining user accounts (except the codz one) should properly work.

When trying to login via webmail, be sure to enter just the username (not the email address).

If you are still having trouble, can you report back a single username that you are having trouble logging in with?

Thanks!

comment:3 Changed 10 years ago by https://id.mayfirst.org/jamie

  • Keywords email added

comment:4 Changed 6 years ago by https://id.mayfirst.org/jamie

  • Resolution set to fixed
  • Status changed from new to closed

I'm assuming this is working now or no longer relevant.

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