Opened 10 years ago

Closed 7 years ago

#1778 closed Question/How do I...? (wontfix)

How do I access the SFTP Server?

Reported by: Sistas on the Rise Owned by: Jamie McClelland
Priority: Urgent Component: Tech
Keywords: contribute sftp Cc: tiffany@…
Sensitive: no

Description

How do I access the SFTP server? I have set it so I can have access, however I do not know where I can access it.

Change History (6)

comment:2 Changed 10 years ago by Sistas on the Rise

I am using macromedia contribute I am unable to access these files, it says to login in to the sftp server.

comment:3 Changed 10 years ago by alfredo

Is Contribute mis-configured for the site? Is that the problem?

Have you ever accessed the site via Contribute before?

What error, if any, are you getting?

We don't generally use Contribute because it's so insecure but I'll tell you what you need to know if you'll clue me in on what responses you're getting when you attempt log in.

comment:4 Changed 10 years ago by Sistas on the Rise

Okay we are having several problems.

  1. We do not know the administrator password, and are unable to fid the "shared settings file" which 'help' tells us to delete in order to create a new administrator.
  1. We are unable to edit certain parts of the website in contribute because it states that their is someone else editing the page.

We would like to stop using contribute altogether, but all of our files are on our site through contribute, and do not want to lose our files and/or layout.

comment:5 Changed 10 years ago by Jamie McClelland

Keywords: contribute added

The good news is that it sounds like your user/password are working properly and you are able to access the server with your files.

The bad news is that the problems you are facing are all based on Contribute. Unfortunately, since Contribute is proprietary software, we are unable to experiment with it ourselves and try to help you figure out why it is not working properly.

I'm going to contact another member who uses Contribute to see if he has any suggestions for the problems you are having - I hope he can provide some suggestions on how to overcome the problems you are experiencing.

Jamie

comment:6 Changed 7 years ago by Daniel Kahn Gillmor

Keywords: sftp added
Resolution: wontfix
Status: newclosed

Barring any updates, it sounds like we can't offer much support for Contribute in this forum, sorry!

Please login to add comments to this ticket.

Note: See TracTickets for help on using tickets.