Opened 9 years ago

Closed 5 years ago

#1675 closed Bug/Something is broken (fixed)

Not receiving emails

Reported by: phil@… Owned by: https://id.mayfirst.org/jamie
Priority: Medium Component: Tech
Keywords: email Cc:
Sensitive: no

Description

Hi,

As of the last couple days one of the interns at our office is not receiving emails that are sent to her at jessica@…. I sent one to her just a few minutes ago and it did not go through. From what I can tell nothing has changed with her user account. Any ideas?

Thanks,

Phil

Change History (5)

comment:1 in reply to: ↑ description Changed 9 years ago by https://id.mayfirst.org/jamie

Judging from our logs, I'm seeing 7 successful deliveries to jessica in our mail logs. The last one was delivered at Jan 6 15:41:18.

Can you post the from address and approximate time that you sent the message that did not go through?

Thanks,

Jamie

comment:2 follow-up: Changed 9 years ago by https://id.mayfirst.org/philw

Hi Jamie,

Here's the info on the email that I sent to Jessica that she says she didn't receive.

She was viewing her email messages via logging into https://members.mayfirst.org/. Maybe she's doing something wrong.

Thanks,

Phil

Subject: Hi ...

From: phil@… Date: January 6, 2009 3:40:59 PM EST To: jessica@…

comment:3 in reply to: ↑ 2 Changed 9 years ago by https://id.mayfirst.org/jamie

Hi Phil - thanks for posting the header. That's the message that was received at 15:41 (and I can see it in her inbox). Maybe her Inbox needs to be re-sorted by date?

comment:4 Changed 9 years ago by https://id.mayfirst.org/nesri

Jamie,

Great. I think you were right. Once I helped her resort her inbox by date she could see her recent emails.

Thanks!!!

Phil

comment:5 Changed 5 years ago by https://id.mayfirst.org/dkg

  • Keywords email added
  • Resolution set to fixed
  • Status changed from new to closed

glad to see this was resolved!

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