Opened 2 months ago

Closed 2 months ago

#16705 closed Bug/Something is broken (fixed)

Error generating https certificate

Reported by: bscaa Owned by: JaimeV
Priority: Medium Component: Tech
Keywords: Cc:
Sensitive: no



Recieving the following error trying to change to https:

"Error! 2021-09-24 21:07:59 Generating your https certificate failed. Please ensure that all the domains listed for this configuration are properly assigned the IP address for the server. You can always add more domains at a later date. Or you can change your site to http only for now."

When using http mode, we see the correct index file from our hosting folder. With https enabled (but not working properly), we see the page "Welcome to"

Nameservers for the subdomain are pointing to and

Change History (4)

comment:1 Changed 2 months ago by JaimeV

Owner: set to JaimeV
Status: newassigned

Hi , my sincere apologies this ticket slipped past me last week. The issue with generating your certificate was due to a missing DNS record for this domain was included in your web config but no DNS record was crated to point to didier. I removed this domain from your web configuration leaving just and saved again and the cert was generated correctly.

comment:2 Changed 2 months ago by JaimeV

Resolution: fixed
Status: assignedfeedback

comment:3 Changed 2 months ago by bscaa

Resolution: fixed
Status: feedbackassigned

Thanks so much for fixing it. No worries at all! Have a good weekend.

comment:4 Changed 2 months ago by bscaa

Resolution: fixed
Status: assignedclosed

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