Opened 3 months ago

Closed 3 months ago

#16610 closed Bug/Something is broken (fixed)

Issues Logging into Generation Justice NextCloud from ONE Device

Reported by: Generation Justice Owned by: JaimeV
Priority: High Component: Tech
Keywords: NextCloud Login devices Cc: roberta@…, Jamie McClelland
Sensitive: no

Description

Hello, my supervisor encountered an issue today while attempting to log into our NextCloud account through the MayFirst server. She was unable to login into the NextCloud account, despite having the correct username and password. No matter how many times she re-entered, she was told that her username or password is incorrect. I was on the phone with her while we tried to figure it out, and I was able to successfully login in at that time from 2 different devices with the same username and password. Could you please give us any advice or recommendations as to why our account would be rejecting one device specifically? Any troubleshooting recommendations would be greatly appreciated. All the best!

-Kyle Gonzales from Generation Justice

Change History (5)

comment:1 Changed 3 months ago by JaimeV

Owner: set to JaimeV
Status: newassigned

Hi Kyle,

What is the username that wasn't able to login ? Also make sure she is attempting to login with the username in all lowercase.

comment:2 Changed 3 months ago by Generation Justice

Hi Jaime, so happy to have your help! The username she was using was "genjustice". I believe she was indeed entering in all lower case, as that is what I instructed her to do at the time of our initial troubleshooting.

comment:3 Changed 3 months ago by JaimeV

Cc: Jamie McClelland added

Hey Kyle,

I've checked Nextlcoud logs on the servers and I can see failed logins happening yesterday and today but it is not clear to me why this would affect the same username and password from one ip and not another. Any mechanism we have that would deny login based your location and ip number would not have let you access the login page at all. Copying my coworker jamie here to see if he has any ideas.

root@nextcloud001:~# grep genjustice /srv/nextcloud/mayfirst/data/nextcloud.log*
/srv/nextcloud/mayfirst/data/nextcloud.log:{"reqId":"A5NHJrJfCzYarANfXitz","level":2,"time":"2021-08-01T00:01:48+00:00","remoteAddr":"162.247.75.87","user":"--","app":"no app in context","method":"POST","url":"/login","message":"Login failed: genjustice (Remote IP: 162.247.75.87)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36 Edg/88.0.705.68","version":"21.0.2.1"}
/srv/nextcloud/mayfirst/data/nextcloud.log.1:{"reqId":"mHCmBStDJ3QdHS78gNF0","level":2,"time":"2021-07-30T18:03:37+00:00","remoteAddr":"162.247.75.87","user":"--","app":"no app in context","method":"POST","url":"/login","message":"Login failed: genjustice (Remote IP: 162.247.75.87)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36","version":"21.0.2.1"}
/srv/nextcloud/mayfirst/data/nextcloud.log.1:{"reqId":"F2ntyPO1uuV1OjLeAA0E","level":2,"time":"2021-07-30T18:04:22+00:00","remoteAddr":"162.247.75.87","user":"--","app":"no app in context","method":"POST","url":"/login","message":"Login failed: genjustice (Remote IP: 162.247.75.87)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36","version":"21.0.2.1"}
/srv/nextcloud/mayfirst/data/nextcloud.log.1:{"reqId":"iwOud4oGhhSn3MMidd5z","level":2,"time":"2021-07-30T18:05:15+00:00","remoteAddr":"162.247.75.87","user":"--","app":"no app in context","method":"POST","url":"/login","message":"Login failed: genjustice (Remote IP: 162.247.75.87)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36","version":"21.0.2.1"}
/srv/nextcloud/mayfirst/data/nextcloud.log.1:{"reqId":"0LDq3xtmEqBOuJjxr6hV","level":2,"time":"2021-07-30T18:05:47+00:00","remoteAddr":"162.247.75.87","user":"--","app":"no app in context","method":"POST","url":"/login","message":"Login failed: genjustice (Remote IP: 162.247.75.87)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36","version":"21.0.2.1"}
/srv/nextcloud/mayfirst/data/nextcloud.log.1:{"reqId":"0Jf3aLcFfb0mEB80CLGj","level":2,"time":"2021-07-30T18:06:45+00:00","remoteAddr":"162.247.75.87","user":"--","app":"no app in context","method":"POST","url":"/login","message":"Login failed: genjustice (Remote IP: 162.247.75.87)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36","version":"21.0.2.1"}
/srv/nextcloud/mayfirst/data/nextcloud.log.1:{"reqId":"2Fl5xKH6hdceEiWI8Big","level":2,"time":"2021-07-30T18:07:41+00:00","remoteAddr":"162.247.75.87","user":"--","app":"no app in context","method":"POST","url":"/login","message":"Login failed: genjustice (Remote IP: 162.247.75.87)","userAgent":"Mozilla/5.0 (iPhone; CPU iPhone OS 14_6 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.1.1 Mobile/15E148 Safari/604.1","version":"21.0.2.1"}
/srv/nextcloud/mayfirst/data/nextcloud.log.1:{"reqId":"jFthKYivP4IQDyeHHh96","level":2,"time":"2021-07-30T18:10:10+00:00","remoteAddr":"162.247.75.87","user":"--","app":"no app in context","method":"POST","url":"/login","message":"Login failed: genjustice (Remote IP: 162.247.75.87)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36","version":"21.0.2.1"}
/srv/nextcloud/mayfirst/data/nextcloud.log.1:{"reqId":"EMjYVZuqPx8iAUohLzBG","level":2,"time":"2021-07-30T18:13:23+00:00","remoteAddr":"162.247.75.87","user":"--","app":"no app in context","method":"POST","url":"/login","message":"Login failed: genjustice (Remote IP: 162.247.75.87)","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36","version":"21.0.2.1"}

comment:4 Changed 3 months ago by Jamie McClelland

Have you tried asking her to enter the same username and password into our control panel: https://members.mayfirst.org/cp - both systems use the same authentication server. If she is unable to login to the control panel too - then I suspect she is somehow not entering the username or password correctly. If she is able to login to the control panel, then it might have something to do with Nextcloud.

comment:5 Changed 3 months ago by Jamie McClelland

Resolution: fixed
Status: assignedclosed

Roberta reported to me by email that it was an error on their end.

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