Opened 3 months ago

Closed 2 months ago

#16360 closed Bug/Something is broken (fixed)

Apparently website down for 8 houers

Reported by: David Hofmann Owned by: JaimeV
Priority: High Component: Tech
Keywords: website-down Cc:
Sensitive: no


Dear Team,

according to our jetpack plugin our magazine site was down for 8 hours.

Since I haven't seen any report of an outage I am puzzled and wonder if you could help us. Do you see any problems in your log files?

Thanks! David

Attachments (1)

SftPMagazineSiteDown.png (40.7 KB) - added by David Hofmann 3 months ago.

Download all attachments as: .zip

Change History (5)

Changed 3 months ago by David Hofmann

Attachment: SftPMagazineSiteDown.png added

comment:1 Changed 3 months ago by JaimeV

Resolution: fixed
Status: newfeedback

Yes, an upgrade last last night inadvertently removed a key package that disabled php's ability to communicate with the database server. jamie identified the issue and fixed it this morning.

comment:2 Changed 2 months ago by David Hofmann

Resolution: fixed
Status: feedbackassigned

Thanks for the quick reply - FYI: just noting that it seems to have happened again yesterday, this time not for that long. Site is up again.

comment:3 Changed 2 months ago by JaimeV

Owner: set to JaimeV

Last night was a separate issue with the database on claudette. See:

comment:4 Changed 2 months ago by JaimeV

Resolution: fixed
Status: assignedclosed

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