Opened 7 months ago

Closed 7 months ago

#16350 closed Question/How do I...? (fixed)

configuring DNS settings for G-suite redirect

Reported by: Lee Bowie Owned by: JaimeV
Priority: High Component: Tech
Keywords: Cc: info@…
Sensitive: no


(a) I am over my head here, so do bear with me! (b) I am setting up Google G-suite (now called Google Workspace) for our org and I need to replace the MX records with their values in order (as I understand it) to redirect all of our email to G-suite so that we can manage it there. I've gone to the DNS panel in our account settings, but what's there doesn't correspond well to the instructions from Google. I don't want to screw it up. Can you help me translate between their instructions and your setup? I'm attaching a copy of their instructions. I know this is below your paygrade, but I really appreciate any help you can give me. Thanks!

Attachments (1)

Set up MX records for Google Workspace email - Google Workspace Admin Help.pdf (165.4 KB) - added by Lee Bowie 7 months ago.
Google's instructions for replacing MX records

Download all attachments as: .zip

Change History (5)

Changed 7 months ago by Lee Bowie

Google's instructions for replacing MX records

comment:1 Changed 7 months ago by JaimeV

Owner: set to JaimeV
Status: newassigned

Hi Lee,

This is not outside of the scope of our tech support and we are happy to help. We do always feel a kind of way about helping our members send their data to Google and we can talk about that whenever you are ready but lets try to help you solve the task at hand. I am assuming this is in regard to the domain I think you've found your way to the DNS settings for your domain but I'll post the link again here:

The 'Record Type' field in google's instructions corresponds to our 'DNS Type' field. It is important to set that first when creating a new DNS entry in our control panel so that the rest of the appropriate fields appear.

The 'Name/Host/Alias' field in google's instructions corresponds to our 'Full Domain Name' field, however in our system for these entries you should write out expressly '' in the 'Full Domain Name' field every time. The 'Time to Live (TTL*)' field in google's instructions corresponds to our 'Time to live' field.

The 'Value/Answer/Destination' field in google's instructions corresponds to our 'Server Name' field.

The 'Priority' field in google's instructions corresponds to our 'Distance' field.

Once you've added all of the google MX type records make sure you disable or delete any previous MX type records for your domain from the list.

When that is working we might move on the "Help prevent spoofing, phishing, and spam." page of their instructions

comment:2 Changed 7 months ago by Lee Bowie

Thank you so much. This was perfect – I’m all set and everything seems to be working properly.

Btw, I share what I sense is your mistrust of Google. I actually hate Google and hate using them or getting involved in their grasping eco-system at all. So I try to stay away. But our org needs to go there, so here we are. As a result, I’ve actively avoided learning how to use Google fully and am now paying the price.

In any event, thanks so much for your help!



comment:3 Changed 7 months ago by JaimeV

Resolution: fixed
Status: assignedfeedback

Great, completely understand the situation. If you have a minute I'd love to know if you have any more feedback for us. Did your organization experience problems with our mail services they felt they could solve better with G-suite? Were there specific features they felt were necessary to do their work that were not available through May First?

comment:4 Changed 7 months ago by automatic

Status: feedbackclosed

No news is good news (we hope)! Given the lack of feedback, we think this ticket can be closed.

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