Opened 7 months ago

Closed 7 months ago

#16301 closed Bug/Something is broken (fixed) - Critical Error Caused by Plugin - Site restore

Reported by: Christopher Skelly Owned by: JaimeV
Priority: Urgent Component: Tech
Keywords: Backup restore Cc: cskelly@…
Sensitive: no


Hey Jamie,

Hope all is well with you.

I tried to deactivate the Gravity Forms plugin, but it ended up causing a critical error on the website, and now I can't access the backend at all.

Would you be able to restore a recent backup? The more recent the better.

Thanks, Chris UAW

Change History (4)

comment:1 Changed 7 months ago by Christopher Skelly

Priority: MediumUrgent

comment:2 Changed 7 months ago by JaimeV

Owner: set to JaimeV
Status: newassigned

I was able to restore a version of the site database from early this morning. The site appears to be loading now.

comment:3 Changed 7 months ago by JaimeV

Resolution: fixed
Status: assignedfeedback

comment:4 Changed 7 months ago by automatic

Status: feedbackclosed

No news is good news (we hope)! Given the lack of feedback, we think this ticket can be closed.

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