Opened 3 months ago

Last modified 3 months ago

#16151 new Bug/Something is broken

Is the server down?

Reported by: Chris Carosi Owned by:
Priority: Urgent Component: Tech
Keywords: server Cc:
Sensitive: no

Description

Hi there - my workplace uses Mayfirst email servers. I don't know much about how they work but our email has been down all day starting at around noon Pacific time.

Any help would be great!

Chris

Change History (1)

comment:1 Changed 3 months ago by JaimeV

Hi Chris,

I have received ticket from Stacey and Emma regarding the same issue: #16150 #16149

There appears to be a problem with DNS lookups for your domain. When I try to look up the address for citylights.com I am not getting a response from some parts of the internet.

You can see what I mean here:

https://www.whatsmydns.net/#MX/citylights.com

I think this is the reason mail for your domain is not reaching our servers.

May First is not currently hosting your DNS servers. Your DNS servers are set to ns1.macweb.com and ns2.macweb.com

I think there may be a problem with your DNS servers or their network. Do you have contact with them?

Do you have access to your domain name registrar? We could help you switch to using the May First DNS servers.

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