for the past few days I have not been to access my account

[Peter Rosset]

hello: My email account at mayfirst is rosset@… and for the past few days I have been unable to access it. I use apple mail on a mac running os catalina, and this has not been a problem before. Can you help? Thank you, Peter Rosset secondary email: rosset@… (I cannot access my ceccam.org.mx account, so please use this secondary email)

[JaimeV]

Hi, we are getting similar reports from other users of Mac Mail. We are still investigating if there is a connection between these cases and what the cause might be. Can you send us screenshots of your configuration?

[Peter Rosset]

I also tried to access by www.mailweb.com and was unable there as well, so I don’t think it’s my Mac Mail configuration, but I am attaching the screen shots anyway….

let me know if you see anything wrong. There are the same configurations as when it was working fine.

[Peter Rosset]

I can't figure out how to upload the screen shots on this very user unfriendly interface....

[Peter Rosset]

I don't if you can see them now...

[JaimeV]

Thank you, can you check if are able to connect with your username and password using one of our web based e-mail clients at ​https://roundcube.mayfirst.org ?

In your web configuration can you try either unchecking the TLS/SSL checkbox , connections should automatically be upgraded to STARTTLS if connecting over port 110 as our servers will not allow unencrypted connections. Alternatively leave TLS/SSL checkbox activated but change the port to 995. Also be sure to enter your password in the password field.

​https://support.mayfirst.org/wiki/faq/email/configure-email#POPandIMAPsettings

[JaimeV]

Any luck Peter? The other issues members were having with Mac Mail turned out not to be related to Mac Mail itself so it seems more likely to be a configuration issue in this case.

[Peter Rosset]

No luck. I still cannot access my email. This is very frustrating. Maybe we can try re-setting my password? And see if that works? Or do you have another suggestion?

[JaimeV]

Peter did you try logging in via our web mail system at ​https://roundcube.mayfirst.org like I mentioned above?

[Peter Rosset]

I tried to login at ​https://roundcube.mayfirst.org and it would not let me

[JaimeV]

You can reset your password using this form ​https://members.mayfirst.org/resetpass/

A password reset link will be sent to the main contact for the "Centro de Estudios para el Cambio en el Campo Mexicano" membership <anatetelpan@…>

Is that address correct? That address is also used as the billing contact and I noticed that your membership is several years behind in membership dues. We haven't received your organization's dues since 2017.

[Peter Rosset]

When I put my email, rosset@… , in to the reset password link, it says they are unable to locate that email....

[JaimeV]

The resetpass interface asks for your user name, not your full e-mail address.