Opened 12 months ago

Last modified 12 months ago

#16030 assigned Bug/Something is broken

for the past few days I have not been to access my account

Reported by: Peter Rosset Owned by: JaimeV
Priority: Urgent Component: Tech
Keywords: EmailProblems Cc: rosset@…
Sensitive: no

Description

hello: My email account at mayfirst is rosset@… and for the past few days I have been unable to access it. I use apple mail on a mac running os catalina, and this has not been a problem before. Can you help? Thank you, Peter Rosset secondary email: rosset@… (I cannot access my ceccam.org.mx account, so please use this secondary email)

Attachments (2)

Screen Shot 2020-10-05 at 10.06.48 PM.png (173.1 KB) - added by Peter Rosset 12 months ago.
Screen Shot 2020-10-05 at 10.07.00 PM.png (199.4 KB) - added by Peter Rosset 12 months ago.

Download all attachments as: .zip

Change History (14)

comment:1 Changed 12 months ago by JaimeV

Owner: set to JaimeV
Status: newassigned

Hi, we are getting similar reports from other users of Mac Mail. We are still investigating if there is a connection between these cases and what the cause might be. Can you send us screenshots of your configuration?

comment:2 Changed 12 months ago by Peter Rosset

I also tried to access by www.mailweb.com and was unable there as well, so I don’t think it’s my Mac Mail configuration, but I am attaching the screen shots anyway….

let me know if you see anything wrong. There are the same configurations as when it was working fine.

comment:3 Changed 12 months ago by Peter Rosset

I can't figure out how to upload the screen shots on this very user unfriendly interface....

Changed 12 months ago by Peter Rosset

Changed 12 months ago by Peter Rosset

comment:4 Changed 12 months ago by Peter Rosset

I don't if you can see them now...

comment:5 Changed 12 months ago by JaimeV

Thank you, can you check if are able to connect with your username and password using one of our web based e-mail clients at https://roundcube.mayfirst.org ?

In your web configuration can you try either unchecking the TLS/SSL checkbox , connections should automatically be upgraded to STARTTLS if connecting over port 110 as our servers will not allow unencrypted connections. Alternatively leave TLS/SSL checkbox activated but change the port to 995. Also be sure to enter your password in the password field.

https://support.mayfirst.org/wiki/faq/email/configure-email#POPandIMAPsettings

comment:6 Changed 12 months ago by JaimeV

Any luck Peter? The other issues members were having with Mac Mail turned out not to be related to Mac Mail itself so it seems more likely to be a configuration issue in this case.

comment:7 Changed 12 months ago by Peter Rosset

No luck. I still cannot access my email. This is very frustrating. Maybe we can try re-setting my password? And see if that works? Or do you have another suggestion?

comment:8 Changed 12 months ago by JaimeV

Peter did you try logging in via our web mail system at https://roundcube.mayfirst.org like I mentioned above?

comment:9 Changed 12 months ago by Peter Rosset

I tried to login at https://roundcube.mayfirst.org and it would not let me

comment:10 Changed 12 months ago by JaimeV

You can reset your password using this form https://members.mayfirst.org/resetpass/

A password reset link will be sent to the main contact for the "Centro de Estudios para el Cambio en el Campo Mexicano" membership <anatetelpan@…>

Is that address correct? That address is also used as the billing contact and I noticed that your membership is several years behind in membership dues. We haven't received your organization's dues since 2017.

comment:11 Changed 12 months ago by Peter Rosset

When I put my email, rosset@… , in to the reset password link, it says they are unable to locate that email....

comment:12 Changed 12 months ago by JaimeV

The resetpass interface asks for your user name, not your full e-mail address.

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