Opened 2 weeks ago

Last modified 2 weeks ago

#15974 feedback Bug/Something is broken (fixed)

Can't access domain or install wordpress

Reported by: Chelsea Farrell Owned by:
Priority: Urgent Component: Tech
Keywords: WordPress DNS Domain Cc: chelseafarrell@…
Sensitive: no

Description

Hello, I just domain name and have not be able to install WordPress. I've followed the instructions, created a MySQL username, I used FileZilla, and tried to install both through the recommended route and a manual install. When I try to complete the final step (http://mfaunion.org/wp-admin/install.php) this is the page that comes up on the browser: mfaunion.org’s server IP address could not be found. DNS_PROBE_FINISHED_NXDOMAIN

Do you know why this is happening?

Any help is appreciated!

Change History (2)

comment:1 Changed 2 weeks ago by JaimeV

Hi it looks like you have not yet configured your domain to use our DNS nameservers. You can do this with your domain provider by assigning your primary and secondary DNS nameservers to a.ns.mayfirst.org and b.ns.mayfirst.org

See the following guide for more details: https://support.mayfirst.org/wiki/set_dns_servers

comment:2 Changed 2 weeks ago by JaimeV

Resolution: fixed
Status: newfeedback

Once the nameservers are set and enough time has passed for the new DNS settings to propagate your domain should start directing to our servers correctly and you'll be able to continue with your install. Let us know if this does not work as expected.

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