Opened 8 months ago

Closed 7 months ago

#15241 closed Bug/Something is broken (fixed)

Can't login with any user

Reported by: Owned by: JaimeV
Priority: High Component: Tech
Keywords: Cc:
Sensitive: no


JV and I created a new user for extinction rebellion called xr-admin, and that was the main user that has control of account. I'm able to login to our account with that user, and was able to change the password successfully. I'm not able to ssh into with any user.

Change History (4)

comment:1 Changed 8 months ago by

I'm able to ssh into with the other users, it was a lockout from failing to sign-in successfully with xr-admin.

comment:2 Changed 7 months ago by JaimeV

Owner: set to JaimeV
Status: newassigned

Hi sorry for the delay on this. You can access the control panel with user xr-admin and make any changes there however unless that user is added to the server access tab you won't be able to ssh in as that user.

However I would actually suggest not doing this and instead only accessing the server over ssh with the same user that is set to own the website files and processes which is xr-wiki

Sticking with the xr-admin user to make changes in the control panel and the xr-wiki user to make changes on the server will help avoid mixed permissions and ownership issues on the server.

comment:3 Changed 7 months ago by JaimeV

Resolution: fixed
Status: assignedfeedback

comment:4 Changed 7 months ago by automatic

Status: feedbackclosed

No news is good news (we hope)! Given the lack of feedback, we think this ticket can be closed.

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