Opened 2 years ago

Closed 19 months ago

#15021 closed Feature/Enhancement Request (fixed)

Documentation uncertanties

Reported by: David Hofmann Owned by: JaimeV
Priority: Low Component: Tech
Keywords: Cc:
Sensitive: no


Hi MayFirst! Thanks for the onboarding call yesterday!

I am working on transferring our old websites to the new space and while exploring the beautiful wiki that y'all setup I ran into some points that seem to be outdated (ex. terminology mismatch). Since SftP will probably make heavy use of your documentation in the next weeks I thought we might as well work on correcting/improving this resource for everyone?

Would you be interested in working on this, i.e. getting our questions and feedback on the documentation to update it where needed? If not we will just ask questions through the ticket system where we get stuck and don't try to pinpoint and think about missing gaps in the documentation.

Here is an example: I just wanted to setup a user for someone else so that they can help with administration tasks. I follow this: There it says: "you'll have to start by making them an account under user access." But in my CP there is no section "user access". There is only "member access". I assume that is the one. Once the user is setup I am looking for "Hosting Order Access" since according to the link above that is where I can add the email address of a user and provide them with admin rights. However, I can only find "Hosting Order" which accomplishes the function to, for example, create a new website instance if I understand correctly.

Would it make sense for you to work on this together? I.e. us pointing out how we engage with the documentation so that it can be fixed (if it needs fixing and we didn't just misunderstand)?

Change History (2)

comment:1 Changed 2 years ago by JaimeV

Owner: set to JaimeV
Status: newassigned

Hi, and thanks for this!

Yes we would love more feedback. A good deal of the control panel interface will be changing within the next year as we roll out a new control panel however feedback is welcome.

I think in the example above the documentation assumes you are already looking at the options at the Hosting Order level. I've just updated the documentation to make the distinction. I've also clarified that new accounts are made under the the "User Account" tab. Take a look and see if that helps.

Last edited 2 years ago by JaimeV (previous) (diff)

comment:2 Changed 19 months ago by David Hofmann

Resolution: fixed
Status: assignedclosed

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