Opened 2 months ago

Closed 2 months ago

#14995 closed Bug/Something is broken (fixed)

Webite has reverted to earlier version

Reported by: Ted Franklin Owned by: JaimeV
Priority: Urgent Component: Tech
Keywords: Cc: tf@…
Sensitive: no

Description (last modified by Ted Franklin)

I have just logged in to my website only to discover that numerous changes I made yesterday (and perhaps the day before) have disappeared. I am wondering whether the database server crashed.. I was getting a number of warnings yesterday that the database connection could not be established but retrying always cured the problem. Now I have lost a day's work on my website at ecosoc.net. I have no backup software running yet so it is not possible that I inadvertently restored my website from a backup. Can you explain what happened?

I am classifying this ticket as urgent because I don't know whether to try to restore yesterday's work manually which will take hours.

I wrote the message above after consulting the page on Tickets that included the following "Before posting a ticket please check our ​service advisories page or the timeline of recent posts to see if we are already working on the problem you have identified." The link to the "service advisories page" failed. I then noticed that there was a "system status" link on the Mayfirst.org home page. This took me to a page of service advisories which informed me that Amilcar's mariadb database has been restored from backup. It also says to open a ticket if this is a problem. For me, it is a problem. Because I am just getting the website set up, I made numerous changes to the website yesterday. Is there anything else I can do besides restore step by step from memory? Thanks for your effort to resolve this ticket.

Change History (8)

comment:1 Changed 2 months ago by Ted Franklin

Owner: set to Ted Franklin
Status: newassigned

comment:2 Changed 2 months ago by Ted Franklin

Description: modified (diff)

comment:3 Changed 2 months ago by JaimeV

Owner: changed from Ted Franklin to JaimeV

Hi Ted, I am sorry about the inconvenience. It might be still be possible for me to restore to the last changes you made. I will need a few more hours to work on this.

comment:4 Changed 2 months ago by Ted Franklin

Thanks, JaimeV. I appreciate your effort. I will not begin working on the website until you have had a chance to see what you can do! My wife will be happy to see me take a day off. Good luck!

comment:5 Changed 2 months ago by JaimeV

Hi Ted, I believe I was able to restore your lost data. I see 2 additional posts in your wordpress site now.

comment:6 Changed 2 months ago by JaimeV

Resolution: fixed
Status: assignedfeedback

comment:7 Changed 2 months ago by Ted Franklin

Resolution: fixed
Status: feedbackassigned

Tnanks, Jaime. It looks good. I'm happy! Thank you for fixing it.

comment:8 Changed 2 months ago by JaimeV

Resolution: fixed
Status: assignedclosed

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