Changes between Initial Version and Version 1 of Ticket #14976


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Timestamp:
Aug 22, 2019, 12:40:25 AM (15 months ago)
Author:
Jules Cowan
Comment:

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  • Ticket #14976

    • Property Keywords WordPress-plugin removed
    • Property Summary changed from Website down! Showing white screen of death - related to PHP version? to Websites down! Showing white screens of death
  • Ticket #14976 – Description

    initial v1  
    11Hi Jaime and all,
    22
    3 Sorry for the urgent crisis - the website julescowan.com just went down after updating my plugins and it now shows a white screen of death (front end and back).
     3Urgent issue - the websites i host on ossie.mayfirst.org (julescowan.com, bayareaanarchistbookfair.com, bayareatutoringsummit.com, and undergroundviolin.com) are showing white screens of death (front end and back).
    44
    5 Here's the email i got from wordpress when it happened:
     5When attempting to log in, a php file download is prompted.
     6
     7To see if i could resolve this via sftp i enabled debug mode on julescowan.com and renamed the plugins and theme folders to deactivate them, but nothing changed. Can you let me know what else we can do?
     8
     9Here's the email i got from wordpress when i updated the woocommerce plugin, which seemed to initiate the server crashing (or whatever is happening):
    610
    711Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
     
    913In this case, WordPress caught an error with one of your plugins, WooCommerce. Please contact your host for assistance with investigating this issue further.
    1014
    11 Error Details
    12 =============
    13 An error of type E_ERROR was caused in line 360 of the file /home/members/julescowan/sites/julescowan.com/web/wp-content/plugins/woocommerce/includes/class-wc-api.php. Error message: Uncaught Error: Class 'WC_REST_Coupons_V1_Controller' not found in /home/members/julescowan/sites/julescowan.com/web/wp-content/plugins/woocommerce/includes/class-wc-api.php:360
     15Error: Class 'WC_REST_Coupons_V1_Controller' not found in /home/members/julescowan/sites/julescowan.com/web/wp-content/plugins/woocommerce/includes/class-wc-api.php:360
    1416Stack trace:
    1517#0 /home/members/julescowan/sites/julescowan.com/web/wp-includes/class-wp-hook.php(286): WC_API->register_rest_routes(Object(WP_REST_Server))
     
    2224#7 /home/members/julescowan/s
    2325
    24 To troubleshoot I used sftp to enable debug mode and renamed the plugins and theme folders to deactivate them, but the white screen of death continues. Can you let me know what else we can do?
    2526
    2627Thank you!