Opened 2 weeks ago

Closed 2 weeks ago

#14456 closed Question/How do I...? (fixed)

Ticket updates sent to alternate email address

Reported by: Owned by:
Priority: Low Component: Tech
Keywords: Cc:
Sensitive: no


Hello, we have a dedicated email address for our organization's tech department. Can status updates for any tickets opened by individuals on our domain be sent to that centralized address in addition to the individual who opened the ticket?

Change History (2)

comment:1 Changed 2 weeks ago by

  • Owner set to
  • Status changed from new to assigned

Anytime you open a ticket you can add additional addresses in the Cc: field to ensure they receive copies of updates to the ticket.

comment:2 Changed 2 weeks ago by

  • Resolution set to fixed
  • Status changed from assigned to closed

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