Opened 2 months ago

Last modified 4 weeks ago

#14376 assigned Bug/Something is broken

Undeliverable email through site

Reported by: https://id.mayfirst.org/cvtweb Owned by:
Priority: Urgent Component: Tech
Keywords: undeliverable emails Cc:
Sensitive: no

Description

Hello, I am receiving emails to our site's email account stating that auto replies are undeliverable for resetting passwords, creating a new account and login information. I have attached one of the emails for your review in hopes that you can tell me why so many of these emails are undeliverable. I can send you more of the emails if you need them.

Attachments (1)

Undeliverable Your login information for HealTorture.org.msg (52.0 KB) - added by https://id.mayfirst.org/cvtweb 2 months ago.

Download all attachments as: .zip

Change History (3)

Changed 2 months ago by https://id.mayfirst.org/cvtweb

comment:1 in reply to: ↑ description Changed 4 weeks ago by https://id.mayfirst.org/cvtweb

  • Priority changed from Medium to Urgent
  • Resolution set to wontfix
  • Status changed from new to feedback

Replying to https://id.mayfirst.org/cvtweb:

Hello, I am receiving emails to our site's email account stating that auto replies are undeliverable for resetting passwords, creating a new account and login information. I have attached one of the emails for your review in hopes that you can tell me why so many of these emails are undeliverable. I can send you more of the emails if you need them.

comment:2 Changed 4 weeks ago by https://id.mayfirst.org/jaimev

  • Resolution wontfix deleted
  • Status changed from feedback to assigned

Hi, sorry for the delay. I had to search for a way to view that Outlook MSG file.

In that message two problems are cited.

  1. The destination server reports that the destination address katie@… does not exist.
  2. The site is sending as user healtorture@… but the destination server sees that there in no SPF record that allows May First servers to send on behalf of that domain. If you control that domain you could add an spf record that includes our sending servers. (!) You must be careful to include all server that send on behalf of the domain.

https://support.mayfirst.org/wiki/faq/email/add-spf-record

Alternatively you can configure drupal to send from a healtorture.org e-mail address instead and set up an SPF record for healtorture.org

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