Opened 11 days ago

Last modified 10 days ago

#14285 assigned Feature/Enhancement Request

Raising email recipient cap for one of our user accounts

Reported by: https://id.mayfirst.org/citylights Owned by: https://id.mayfirst.org/jaimev
Priority: Medium Component: Tech
Keywords: Cc:
Sensitive: no

Description

Hi Mayfirst support,

One of our employee email accounts, don@…, is consistently encountering a cap on the number of recipients when he sends emails. Can you raise or remove this cap in his account settings? If there has to be a set number, please set it to 20.

Thank you, Chris

Change History (1)

comment:1 in reply to: ↑ description Changed 10 days ago by https://id.mayfirst.org/jaimev

  • Owner set to https://id.mayfirst.org/jaimev
  • Status changed from new to assigned

Hi, there is a cap but it is much higher than 20. I suspect don may not be using mail.mayfirst.org as their outgoing mail server. Please check the configuration for their e-mailclient/app and ensure that they are using the above server for both incoming and outgoing mail.

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