Opened 2 weeks ago

Last modified 2 weeks ago

#14269 assigned Question/How do I...?

Mailman question

Reported by: https://id.mayfirst.org/bcarroll Owned by: https://id.mayfirst.org/jaimev
Priority: Medium Component: Tech
Keywords: Cc:
Sensitive: no

Description

We recently set up an email list for one of our member groups, and they've been having some trouble with messages appearing (especially in Gmail) with a big yellow warning about it possibly being spam, etc. or just being sent straight to spam for some.

I was wondering if there was anything that could be done with the DNS configuration of the list that could help to address this issue.

I believe the domain the list is hosted under already has an https protocol. Would it help if we added an SPF record? Anything else we can do to help to resolve this?

Thanks so much!

Change History (4)

comment:1 Changed 2 weeks ago by https://id.mayfirst.org/jaimev

  • Owner set to https://id.mayfirst.org/jaimev
  • Status changed from new to assigned

Which list? Was the list was set up to use a domain other than lists.mayfirst.org? If so, an spf record can help. If the list was created with the standard lists.mayfirst.org domain then I think we have a larger problem.

comment:2 Changed 2 weeks ago by https://id.mayfirst.org/bcarroll

It's organize4justtransition@….

I'm still waiting to hear back from them as far as how many people had messages go to spam, etc. but they said that some number of the addresses on the list didn't receive the first message they sent out. Will share any further information I receive from them.

comment:3 Changed 2 weeks ago by https://id.mayfirst.org/jaimev

Hey Ben, another factor is the e-mail address they are sending from. Are they all sending from the same domain? Which one? That domain might need an spf recod.

comment:4 Changed 2 weeks ago by https://id.mayfirst.org/bcarroll

It varies - they all have many different domains that they are sending and receiving the messages on.

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