Opened 2 weeks ago

Closed 2 weeks ago

Last modified 2 weeks ago

#14258 closed Bug/Something is broken (fixed)

Pending-Update - User Account Stuck

Reported by: https://id.mayfirst.org/aiwanisziw Owned by:
Priority: Urgent Component: Tech
Keywords: Cc:
Sensitive: no

Description

We have another user stuck in pending update after a password change, and they are currently locked out of their email. Could you please resolve the update for the user account showing as pending-update?

Change History (6)

comment:1 Changed 2 weeks ago by https://id.mayfirst.org/jamie

  • Resolution set to fixed
  • Status changed from new to closed

Ah! I'm so sorry. Should be fixed now.

comment:2 Changed 2 weeks ago by https://id.mayfirst.org/aiwanisziw

Thanks!

comment:3 Changed 2 weeks ago by https://id.mayfirst.org/anichols

  • Resolution fixed deleted
  • Status changed from closed to assigned

Hello! Two of my colleagues (who happen to be traveling, not sure if that's related to the issue) have been locked out of their accounts. It is saying their login failed when they try to log in.

I tried to update their passwords from my admin access, but received this message: You cannot modify a record that with the status set to pending-update.

The users are bgaleano and gbenitez. Please advise how they can log back into their accounts--thank you!

comment:4 follow-up: Changed 2 weeks ago by https://id.mayfirst.org/jamie

  • Resolution set to fixed
  • Status changed from assigned to closed

Fixed - sorry, they had the bad luck of updating right when I was doing a control panel update last night :(. I'm checking to ensure no other members are affected now, but at this point those users should be able to make their updates.

comment:5 in reply to: ↑ 4 Changed 2 weeks ago by https://id.mayfirst.org/anichols

Replying to https://id.mayfirst.org/jamie:

Fixed - sorry, they had the bad luck of updating right when I was doing a control panel update last night :(. I'm checking to ensure no other members are affected now, but at this point those users should be able to make their updates.

They're still not able to log in and getting the same messages :(

Is this the type of thing that takes a little while to go into effect?

comment:6 Changed 2 weeks ago by https://id.mayfirst.org/anichols

nevermind, they are both in now and all is working fine. thank you!

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