Opened 8 months ago

Last modified 8 months ago

#13860 assigned Task/To do item

uploading docs to website

Reported by: Owned by:
Priority: High Component: Tech
Keywords: upload limit, php.ini Cc:
Sensitive: no


Our website lssa2320 limits us to uploading files that are less than 2MB, however we sometimes need to upload PDFs that are much larger (7-8MB). Is this a setting that you can change for us?

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Change History (8)

comment:1 Changed 8 months ago by

  • Owner set to
  • Status changed from new to assigned

Yes. I've just edited the .user.ini file in your web folder using these instructions

You should be able to upload up to 12MB now. You can also follow the above instructions to make further adjustments yourself. Let us know if this doesn't work as expected.

comment:2 Changed 8 months ago by

  • Resolution set to fixed
  • Status changed from assigned to feedback

Changed 8 months ago by

comment:3 Changed 8 months ago by

  • Cc added
  • Keywords upload limit php.ini added
  • Resolution fixed deleted
  • Status changed from feedback to assigned

It is not clear to me why you still aren't seeing the php.ini changes reflected in your web interface. There may another configuration set directly through your Drupal interface. I am copying jamie here who might know more about this.

comment:4 Changed 8 months ago by

The problem seems to be the that documentroot is set to "newsite" within the web directory. The best option would be to move your wordpress site up one directory and modify your DocumentRoot to be standard.

Alternatively we could move the .user.ini file up to the newsite directory, but I think the first option would be the best. Can we do the first option for you?

comment:5 Changed 8 months ago by

Yes, that would be great, thank you.

comment:6 Changed 8 months ago by

Ok, I've just moved the files directly in your web folder to a new folder in your home directory web_folder_07-06-2018, then moved the contents of the newsite folder directly to your web folder, and I've edited your web configuration DocumentRoot accordingly. The site is loading again, can you try the php upload one more time?

comment:7 Changed 8 months ago by

Yes that fixed it, thanks Jamie and have a good weekend.

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