Opened 8 days ago

Last modified 6 days ago

#13788 assigned Bug/Something is broken

Problem opening spreadsheet files in CODE

Reported by: https://id.mayfirst.org/endisolation Owned by: https://id.mayfirst.org/jamie
Priority: Medium Component: Tech
Keywords: Cc:
Sensitive: no

Description

One user is having a problem opening spreadsheet documents in Nextcloud in the CODE editor. Instead of showing the editor, it displays on the screen:

Internal Server Error
The server was unable to complete your request.

If this happens again, please send the technical details below to the server administrator.

More details can be found in the server log.

Technical details
Remote Address: 162.217.73.2
Request ID: 3unNwlubGNzDnNPHz2VM

She can download the spreadsheet file no problem. The same documents are openable from other user accounts - it's just rmerton experiencing the problem.

Also, she's not seeing the problem when attempting to open word processor documents.

Change History (3)

comment:1 Changed 7 days ago by https://id.mayfirst.org/jamie

  • Owner set to https://id.mayfirst.org/jamie
  • Status changed from new to assigned

I'm sorry I didn't get to this sooner - it looks like our logs have rotated and I don't have access to any more info about this error. Can you ask the user to try again to access a spread sheet document? Also, do you know what operating system and browser she is using?

comment:2 Changed 6 days ago by https://id.mayfirst.org/endisolation

Done!

I am using Chrome on Windows, but I have also tried accessing it using Chrome on Mac and got the same error.

comment:3 Changed 6 days ago by https://id.mayfirst.org/jamie

Ack - sorry I wasn't more clear - I still need the request id and IP address (as you posted in the original!). And, have you tried in Firefox instead of Chrome?

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