Opened 4 months ago

Last modified 4 months ago

#13788 assigned Bug/Something is broken

Problem opening spreadsheet files in CODE

Reported by: https://id.mayfirst.org/endisolation Owned by: https://id.mayfirst.org/jamie
Priority: Medium Component: Tech
Keywords: Cc:
Sensitive: no

Description

One user is having a problem opening spreadsheet documents in Nextcloud in the CODE editor. Instead of showing the editor, it displays on the screen:

Internal Server Error
The server was unable to complete your request.

If this happens again, please send the technical details below to the server administrator.

More details can be found in the server log.

Technical details
Remote Address: 162.217.73.2
Request ID: 3unNwlubGNzDnNPHz2VM

She can download the spreadsheet file no problem. The same documents are openable from other user accounts - it's just rmerton experiencing the problem.

Also, she's not seeing the problem when attempting to open word processor documents.

Change History (7)

comment:1 Changed 4 months ago by https://id.mayfirst.org/jamie

  • Owner set to https://id.mayfirst.org/jamie
  • Status changed from new to assigned

I'm sorry I didn't get to this sooner - it looks like our logs have rotated and I don't have access to any more info about this error. Can you ask the user to try again to access a spread sheet document? Also, do you know what operating system and browser she is using?

comment:2 Changed 4 months ago by https://id.mayfirst.org/endisolation

Done!

I am using Chrome on Windows, but I have also tried accessing it using Chrome on Mac and got the same error.

comment:3 Changed 4 months ago by https://id.mayfirst.org/jamie

Ack - sorry I wasn't more clear - I still need the request id and IP address (as you posted in the original!). And, have you tried in Firefox instead of Chrome?

comment:4 Changed 4 months ago by https://id.mayfirst.org/endisolation

I'm sorry - this is a little nutty with the lag time; being a go-between and just having gotten back from a vacation...

Anyway, here's the results from an attempt on the 21st:

Technical details
Remote Address: 162.217.73.2
Request ID: 6mxLSVxSClAZPzpxIXdK

Hopefully it hasn't yet been rotated out of the logs... if so, I'll ask her once more (hoping for a 3rd time charm)

comment:5 Changed 4 months ago by https://id.mayfirst.org/jamie

Alas, it has been rotated out

comment:6 Changed 4 months ago by https://id.mayfirst.org/endisolation

alright here's from ~15 minutes ago:

Technical details
Remote Address: 162.217.73.2
Request ID: H5n4G6kYq0h0C9JdGG1G

comment:7 Changed 4 months ago by https://id.mayfirst.org/jamie

Unfortunatley, I'm not getting anything useful from the log.

Can we try a different tact: Can you ask the user to try getting the file using Firefox instead of Chrome? Or, to ensure they are using the latest version of Chrome?

And, can you share with me the path and name of the file with the problem?

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