Opened 7 months ago

Closed 7 months ago

#13787 closed Feature/Enhancement Request (fixed)

Can’t access full features of Control Panel

Reported by: Owned by:
Priority: Medium Component: Membership/Dues
Keywords: control panel Cc: damaris.rmendoza@…
Sensitive: no



We have no access to server settings in our control panel. We’ll like to add more users and create a website but can’t access to the server vis FTP nor changes anything.

I already tried with Filezilla and the FTP client you recommend, and nothing goes.

Can you help us reviewing the membership status?

Attachments (1) (75.1 KB) - added by 7 months ago.

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Change History (6)

comment:1 Changed 7 months ago by

  • Status changed from new to assigned

Hi - are you logging into with the username sosnica? That should provide full access to your hosting order and membership.

We have a help file here: which provides some screen shots of the main functionality of the control panel. Does that help?

Changed 7 months ago by


comment:2 Changed 7 months ago by


I’m logged in with the username sosnica and I only have access to the user account and email service feature, with no possibility of changing anything.

Here’s a screenshot. (


Last edited 7 months ago by (previous) (diff)

comment:3 Changed 7 months ago by

I'm really sorry Damaris! Your membership was setup as a basic membership (which only has access to one user account and one email address). I didn't notice that at first. I just bumped you to a standard membership which has full access. Does it work now?

comment:4 Changed 7 months ago by

Now it’s working. Thanks a lot, Jamie...

I’ll start configuring the service I need to run and I’ll write you if I need anything else.

Thanks a lot!

comment:5 Changed 7 months ago by

  • Resolution set to fixed
  • Status changed from assigned to closed

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