Opened 5 months ago

Closed 4 months ago

#13740 closed Bug/Something is broken (fixed)

Left forum volunteer account not working

Reported by: https://id.mayfirst.org/leftforum Owned by: https://id.mayfirst.org/jaimev
Priority: Urgent Component: Tech
Keywords: Cc: ashley@…
Sensitive: no

Description

Our left forum volunteer account is not retrieving its mail. When I log in to our account I can’t find it anymore either . Email is volunteer@…. Given our conference coming up in a week, I have marked this urgent. -Ashley

Change History (5)

comment:1 in reply to: ↑ description Changed 5 months ago by https://id.mayfirst.org/jaimev

  • Owner set to https://id.mayfirst.org/jaimev
  • Status changed from new to assigned

Hi Ashley,

Ar you able to access https://roundcube.mayfirst.org with login 'lfvolunteer' That is the account that the above address delivers to.

comment:2 Changed 5 months ago by https://id.mayfirst.org/leftforum

This might be a case of me just being overwhelmed and dumb. Im trying to log in but the passwords I have are old or invalid or something (i dont think ive ever logged in to roundcube for the vol account) - is there a password reset procedure? Sorry to be annoying and thank you.

comment:3 Changed 5 months ago by https://id.mayfirst.org/jaimev

No problem. You can reset the password for user lfvolunteer here: https://members.mayfirst.org/resetpass/

That should send a new password to your main member contacts, where I see you are listed. Let me know if that doesn't work as expected.

comment:4 Changed 5 months ago by https://id.mayfirst.org/leftforum

thank you.

comment:5 Changed 4 months ago by https://id.mayfirst.org/leftforum

  • Resolution set to fixed
  • Status changed from assigned to closed

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