Opened 7 months ago

Last modified 7 months ago

#13711 assigned Bug/Something is broken

NextCloud files not opening in browser

Reported by: https://id.mayfirst.org/bexhh Owned by: https://id.mayfirst.org/jaimev
Priority: High Component: Tech
Keywords: nextcloud Cc:
Sensitive: no

Description

Hello! I am trying to open files stored in nextcloud - openoffice spreadsheets and text documents. I have been unable this morning, to open and view in a browser.

Do you know what might be happening?

I have tried firefox and chrome - osx.

I am able to download and open on my own machine locally.

Change History (4)

comment:1 Changed 7 months ago by https://id.mayfirst.org/jaimev

  • Owner set to https://id.mayfirst.org/jaimev
  • Status changed from new to assigned

Hi. I'm not sure if this applies to your document but we've had some reports of issues when members are working on the same documents collaboratively with a mix of editing on the desktop and through the web interface. We suggest working entirely through the web interface if more than one person will be editing.

For your current document the quickest fix I can offer is the following:

  • create a new document through the web interface
  • open your original document in your desktop office app
  • copy the contents of your original document from your desktop app to the new web document and continue editing there

comment:2 Changed 7 months ago by https://id.mayfirst.org/bexhh

Hi! Thanks so much for this suggestion. I tried creating a new document and am unable also to open it through the web interface.

B

comment:3 Changed 7 months ago by https://id.mayfirst.org/jaimev

I see, it looks like the actual collabora sub application might be down. I've just restarted it. Can you try again now?

comment:4 Changed 7 months ago by https://id.mayfirst.org/bexhh

Yes! It's working now. Thank you!

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