Opened 14 months ago

Last modified 14 months ago

#13422 assigned Question/How do I...?

Locating FTP login information

Reported by: Owned by:
Priority: Urgent Component: Tech
Keywords: Cc:
Sensitive: no


Where do I go to find the correct ftp login information and please do not direct me to a link. I don't understand IT language and all day yesterday I was working with a company to try to transfer our new website to our server.

I just need the ftp login information because the username and password used to get into our control panel isn't working. SO AGAIN, I JUST WANT TO KNOW WHERE TO FIND THE CORRECT FTP LOGIN INFORMATION. Do not direct me to a link because they are not helpful.

Change History (1)

comment:1 Changed 14 months ago by

  • Owner set to
  • Status changed from new to assigned

Sftp access instead of 'ftp' is available to MFPL hosts. Make sure your client supports the 'sftp' protocol.

Any username that is added to the "Server Acess" tab in the control panel of your hosting order will have access with their user password, however for website maintenance it is best to use the same user login that is designated as the website owner.

Which website is this for?

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