Opened 14 months ago

Last modified 14 months ago

#13418 assigned Question/How do I...?

Connecting domain name to new website

Reported by: Owned by:
Priority: Urgent Component: Tech
Keywords: Cc:
Sensitive: no


We're trying to connect our domain name to our new website but it isn't working. We are missing our username and password as well as the port information for the file transfer.

Change History (3)

comment:1 Changed 14 months ago by

  • Owner set to
  • Status changed from new to assigned

Hi which domain and website is this for? Do you know which hosting order?

comment:2 Changed 14 months ago by

Domain is and the hosting order is

The problem our programmer is having is that my mayfirst (username = mfon) FTP account doesn't have "admin" permission to make edits. They are in need of the main master FTP account for the server access. On my end, I created a mysql database user account but they we're having the same issue. They are in need of the "host" for the database, because for some reason "" isn't working for them.

comment:3 Changed 14 months ago by

I recommend they access the sever vía sftp with the main user account quixote because all website files and folders should be owned by this user. As an alternative to sharing the password for the user account quixote you can edit the user quixote in the Server Access tab of the control panel and add the ssh key of the person who will access the files via sftp.

The mysql host will always be localhost but cannot be accessed remotely. You must attempt to use mysql from an ssh connection o the server itself or though phpmyadmin at using the mysql user and password

Please login to add comments to this ticket.

Note: See TracTickets for help on using tickets.