Opened 19 months ago

Last modified 19 months ago

#13063 assigned Bug/Something is broken

our website appears to be down

Reported by: Owned by:
Priority: Urgent Component: Tech
Keywords: drupal Cc:
Sensitive: no



Not sure what's gone wrong but our website gives me this error message:

Error The website encountered an unexpected error. Please try again later. Error message PDOException: SQLSTATE[28000] [1045] Access denied for user 'cw2_drup1'@'localhost' (using password: YES) in lock_may_be_available() (line 167 of /usr/local/share/drupal-7.56/includes/

Could you take a look?

Many thanks, Becca

Change History (5)

comment:1 Changed 19 months ago by

  • Cc added
  • Keywords drupal added
  • Owner set to
  • Status changed from new to assigned

Hi, this seems to be specific to your site. Did you by any chance modify the password of the cw2_drup1 user? It seems to have been updated two days ago.

There are some recommendations here but i wonder if it would be easier to just assign the db user a new password and make sure the settings.php file is updated.

Copying jamie here for more ideas

comment:2 Changed 19 months ago by

ah yes, my colleague Nicole thinks she might have done this - and sends her apologies! She's been working on transferring the site to wordpress. Do you know how we can fix it?

thanks so much.

comment:3 Changed 19 months ago by

  • Resolution set to fixed
  • Status changed from assigned to feedback

Actually i've just copied the original database user password from the settings.php file and edited the database user in the control panel to set the same password again and that seems to have fixed it.

comment:4 Changed 19 months ago by

  • Resolution fixed deleted
  • Status changed from feedback to assigned


Bizarrely now the wordpress site we have created has gone down -

Is this due to the above or another error? How can we get it live again? It was working two days ago. I'd set aside the whole day to work on it so any support right now would be super appreciated.

Big thanks,


comment:5 Changed 19 months ago by

Weird - I got this message on my phone and couldn't get into your site (it seemed to be a DNS problem). But now that I'm on my computer and can debug... it seems to be working. Did you do anything to fix it?

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