Opened 11 years ago

Closed 7 years ago

#1305 closed Bug/Something is broken (fixed)

New email account: trouble receiving email

Reported by: stacey@… Owned by:
Priority: Urgent Component: Tech
Keywords: email cleanup Cc:
Sensitive: no


Howdy there Just set up the email sophie@…, username sophiecl

She can send email just fine; not able to receive anything. Tested this from 2 computers.

Thanks for your help! stacey

Change History (3)

comment:1 Changed 11 years ago by

  • Priority changed from Medium to Urgent

What client is Stacy using?

Does she have the same problem when using webmail. i.e. is the email she should be receiving in her webmail folders? I ask because I just sent an email and it didn't get bounced nor was there any indication of problems when I sent it.

Aug 13 23:11:56 malcolm postfix/smtp[32005]: 649418DD00: to=<>, orig_to=<>, relay=[]:10024, delay=0.2, delays=0.02/0/0/0.17, dsn=2.6.0, status=sent (250 2.6.0 Ok, id=30970-08, from MTA([]:10025): 250 2.0.0 Ok: queued as 7CCCD8DD0E)

If this is the case, it's a configuration problem on the computer(s), as it often is in these cases. Could you check to see if the account is working on webmail and then go over those configs once more, please?

Then let us know what happens.

Marking urgent -- email is always urgent.


comment:2 Changed 11 years ago by

Any progress on sophie's email problems, Stacey?

comment:3 Changed 7 years ago by

  • Keywords email cleanup added
  • Resolution set to fixed
  • Status changed from new to closed

I'm assuming this was solved in one way or another.

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