Opened 18 months ago

Last modified 18 months ago

#12853 assigned Bug/Something is broken

Mayfirst/Horde e-mail not working

Reported by: https://id.mayfirst.org/kvelez Owned by: https://id.mayfirst.org/jaimev
Priority: High Component: Tech
Keywords: Cannot access Mayfirst/Horde Cc:
Sensitive: no

Description (last modified by https://id.mayfirst.org/kvelez)

I log into my Mayfirst/Horde e-mail address and it keeps cutting off, requesting that I log in again. IMAP error, then I get timeout page. I cannot access my e-mails. I would go to Roundcube, but Roundcube doesn't save my "sent" e-mails from days before and there is something I'm trying to check there.

Can you please let me know what is going on?

Change History (3)

comment:1 Changed 18 months ago by https://id.mayfirst.org/kvelez

  • Description modified (diff)
  • Keywords Mayfirst/Horde added; Mayfirst removed
  • Summary changed from Mayfirst e-mail not working to Mayfirst/Horde e-mail not working

comment:2 Changed 18 months ago by https://id.mayfirst.org/jaimev

  • Owner set to https://id.mayfirst.org/jaimev
  • Status changed from new to assigned

I'm checking on horde now.

However, there should actually be no difference in the imap folders that are saved by Roundcube and Horde. Are you referring to the Sent mail folder?

comment:3 Changed 18 months ago by https://id.mayfirst.org/jaimev

I am reviewing cero, the server where Horde is hosted and I don't see much load or memory issues and we haven't received any warnings about cero. I am currently logged into the Horde webmail interface and I am not experiencing any disconnection issues. Can you describe in more detail the problem you are experiencing? Are you navigating form a laptop/desktop computer or mobile phone? wifi connection or other?

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