#12845 closed Question/How do I...? (fixed)

Oops, I deleted a user account and need to get back the emails connected to it

Reported by: Sha Grogan-Brown Owned by: JaimeV
Priority: Medium Component: Tech
Keywords: Cc:
Sensitive: no

Description

Help! I accidentally deleted a new user account that had been receiving emails. Is there a way to retrieve those emails that had been sent before? Or are they lost forever since I deleted the user account?

The user account I deleted was "raqui" and the email that was connected to it is "raquel@…"

The "raquel@…" email is now connected to the "raquel" use account, and I want to connect the emails previously sent to raquel@… to that user account.

Change History (4)

comment:1 Changed 22 months ago by JaimeV

Owner: set to JaimeV
Status: newassigned

Looking into this now.

comment:2 Changed 22 months ago by JaimeV

The edit to remove the raqui user account resulted in a hard error state so I was able to restore it. I believe I can help combine the e-mail Mailbox from raqui with the new raquel account from here. I will need to change the access password to raquel login temporarily.

comment:3 Changed 22 months ago by JaimeV

Resolution: fixed
Status: assignedfeedback

I think it should be working now. Can you try looging in again as user "raquel". If all of the mails appear as they should be you can now delete the user raqui safely.

comment:4 Changed 22 months ago by Sha Grogan-Brown

Status: feedbackclosed

Thank you!!! Looks like they are all back! Really appreciate the quick response.

Please login to add comments to this ticket.

Note: See TracTickets for help on using tickets.