#12845 closed Question/How do I...? (fixed)

Oops, I deleted a user account and need to get back the emails connected to it

Reported by: https://id.mayfirst.org/sha Owned by: https://id.mayfirst.org/jaimev
Priority: Medium Component: Tech
Keywords: Cc:
Sensitive: no

Description

Help! I accidentally deleted a new user account that had been receiving emails. Is there a way to retrieve those emails that had been sent before? Or are they lost forever since I deleted the user account?

The user account I deleted was "raqui" and the email that was connected to it is "raquel@…"

The "raquel@…" email is now connected to the "raquel" use account, and I want to connect the emails previously sent to raquel@… to that user account.

Change History (4)

comment:1 Changed 18 months ago by https://id.mayfirst.org/jaimev

  • Owner set to https://id.mayfirst.org/jaimev
  • Status changed from new to assigned

Looking into this now.

comment:2 Changed 18 months ago by https://id.mayfirst.org/jaimev

The edit to remove the raqui user account resulted in a hard error state so I was able to restore it. I believe I can help combine the e-mail Mailbox from raqui with the new raquel account from here. I will need to change the access password to raquel login temporarily.

comment:3 Changed 18 months ago by https://id.mayfirst.org/jaimev

  • Resolution set to fixed
  • Status changed from assigned to feedback

I think it should be working now. Can you try looging in again as user "raquel". If all of the mails appear as they should be you can now delete the user raqui safely.

comment:4 Changed 18 months ago by https://id.mayfirst.org/sha

  • Status changed from feedback to closed

Thank you!!! Looks like they are all back! Really appreciate the quick response.

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