#12705 closed Bug/Something is broken (fixed)

Unable to access email account

Reported by: https://id.mayfirst.org/christine.womensmedicalfund.org Owned by: https://id.mayfirst.org/jaimev
Priority: High Component: Tech
Keywords: Cc:
Sensitive: no

Description

We are unable to access the account info@… despite changing the password. We have many vendor accounts linked to this mail and need to access information from it ASAP. Thank you.

Change History (5)

comment:1 in reply to: ↑ description Changed 18 months ago by https://id.mayfirst.org/jaimev

  • Owner set to https://id.mayfirst.org/jaimev
  • Status changed from new to assigned

Hi, please note that the login name for the account that receives those emails is gpwmf

It appears that it was updated just yesterday.

Is that the account you have been using?

comment:2 Changed 18 months ago by https://id.mayfirst.org/christine.womensmedicalfund.org

When using Roundcube we've tried both gpwmf.womensmedicalfund.org and info.womensmedicalfund.org and neither seem to be working.

comment:4 Changed 18 months ago by https://id.mayfirst.org/christine.womensmedicalfund.org

That worked, thank you!

comment:5 Changed 18 months ago by https://id.mayfirst.org/jaimev

  • Resolution set to fixed
  • Status changed from assigned to closed

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