Opened 3 years ago

Closed 3 years ago

Last modified 3 years ago

#12088 closed Bug/Something is broken (fixed)

I could not have access to all accounts on control panel

Reported by: AB Owned by: JaimeV
Priority: Medium Component: Tech
Keywords: Cc:
Sensitive: no

Description

I am not seeing all the account in the control panel after I deleted sitex.ml.

I did what you told me to add a new user on the member access. The new user name is "ab" I will like to have access to the control panel with username ab. Could you please also delete sitex.ml hosting order. Thank you.

Change History (8)

comment:1 Changed 3 years ago by JaimeV

Owner: set to JaimeV
Status: newassigned

Oh, this is disappointing. It looks like you did not add user ab to the member access tab. I only see hiiiix there and it looks like you have deleted user hiiiix.

Please ensure that you have successfully added a different user for your member access tab before attempting to delete a user listed there.

Also, if you want user ab to have member level access you can't delete the hosting order for sitex.ml because you've created user ab there. As I've explained before a user must belong to a hosting order. If you plan on deleting a hosting order you must ensure that the users contained within aren't required for member level access.

I wholly appreciate and encourage exploration of our system but it seems we are running up the same problems repeatedly. Should we attempt to talk over voice chat to clear up any confusion?

comment:2 Changed 3 years ago by AB

This is great. Let me know the best time that work for you to talk over voice. Thank you.

comment:3 Changed 3 years ago by JaimeV

Would tomorrow at 3pm EST work for you? Have you used the software mumble before? I prefer it, our server is mumble.mayfirst.org, but i requires you to install the software on your machine. Otherwise we can use meet.mayfirst.org that just works in your browser (most of the time) without having to install anything.

comment:4 Changed 3 years ago by AB

Great 3pm EST tomorrow is a perfect time. I have used meet.mayfirst.org several time but have not used mumble in the past. If mumble is what you prefer, I will install it immediately. Talk to you tomorrow at 3pm EST. Thank you sir.

comment:5 Changed 3 years ago by AB

What url do you want us to use for meet.mayfirst.org?

comment:7 Changed 3 years ago by AB

Resolution: fixed
Status: assignedclosed

comment:8 Changed 3 years ago by JaimeV

just want to add that I was finally able to delete sitex.ml for you. It could no be deleted previously because of hard-errors in the database creation tab. After fixing those I was able to delete the site.

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