Opened 3 years ago

Closed 3 years ago

#11895 closed Bug/Something is broken (fixed)

WordPress Error: The e-mail could not be sent...

Reported by: Devin Owned by: JaimeV
Priority: Medium Component: Tech
Keywords: Cc:
Sensitive: no


Hi. When I try to reset my password at I receive the following error:

The e-mail could not be sent. Possible reason: your host may have disabled the mail() function.

I read on another post that this was resolved by you all -->

Can you solve this issue for us? Thanks.

Change History (3)

comment:1 Changed 3 years ago by JaimeV

Owner: set to JaimeV
Status: newassigned

It looks like your site user was on the /etc/postfix/unauthorized-submit-users list. We only add usernames there if they have been found to be sending large amounts of spam through the system, although I can't find a ticket where we've documented this about your site. Please review your site for any signs of compromise and make sure your software is updated. I've gone ahead and removed social-ecology from the list.

comment:2 Changed 3 years ago by JaimeV

Resolution: fixed
Status: assignedfeedback

comment:3 Changed 3 years ago by automatic

Status: feedbackclosed

No news is good news (we hope)! Given the lack of feedback, we think this ticket can be closed.

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