Opened 3 years ago

Closed 3 years ago

#11654 closed Question/How do I...? (fixed)

help with new laptop email

Reported by: Owned by:
Priority: Medium Component: Tech
Keywords: mac mail Cc:
Sensitive: no


Hello! Soooo, I had my laptop stolen and just got a new one and got help from Josue to import my 2 mayfirst email addies into Mac Mail. It brought up my most recent inbox and spam from the last year.... but all the folders it bring up are from 2003-2007.

Im desperate! I need my folders! The ones from 2015 and 2016!

Can someone assist me?

Change History (3)

comment:1 Changed 3 years ago by

  • Owner set to
  • Status changed from new to assigned

Just fo rclarity, you are attempting to login as user xbervera1 ? before we try to debug Mac Mail, can you try logging in through our webmail interface and confirm that you see all of your folders there?


comment:2 Changed 3 years ago by

  • Resolution set to fixed
  • Status changed from assigned to feedback

comment:3 Changed 3 years ago by automatic

  • Status changed from feedback to closed

No news is good news (we hope)! Given the lack of feedback, we think this ticket can be closed.

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