Opened 3 years ago

Closed 3 years ago

#11636 closed Bug/Something is broken (fixed)

disappeared email

Reported by: Owned by:
Priority: Urgent Component: Tech
Keywords: Cc:
Sensitive: no


I use Outlook 2011 and the program started "rebuilding inbox." I had to go, so I closed my computer before it finished and then a full year of email disappeared when I opened it back up. I have everything between 4/2/16 and now and between 8/13 and 4/15/15, but there is nothing between April 2016 and April 2015.

It appears to no longer be on the server (via Roundcube) and we have since rebuilt the database on my computer and that year of email no longer appears to be on my machine.

Is there a server backup that would have this or do you have any other ideas of how this could be recovered?

Help! Thanks!

Change History (3)

comment:1 Changed 3 years ago by

  • Owner set to
  • Status changed from new to assigned

Hi, sorry for the delay. I have attempted to restore the oldest backup we have for your mailbox from April 1. Can you check if this has restored your missing e-mails?


comment:2 Changed 3 years ago by

  • Resolution set to fixed
  • Status changed from assigned to feedback

comment:3 Changed 3 years ago by automatic

  • Status changed from feedback to closed

No news is good news (we hope)! Given the lack of feedback, we think this ticket can be closed.

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