Opened 3 years ago

Closed 3 years ago

#11537 closed Bug/Something is broken (fixed)

Readers report delay in email delivery - since problem

Reported by: Barry Cohen Owned by: JaimeV
Priority: High Component: Tech
Keywords: email delivery problems Cc: jaimev@…, jamie@…, ben@…, mauricio@…, bxcohen@…, jschaffner@…, jschaffner14@…
Sensitive: no

Description

A number of readers have reported no email in past week; delay in email.

Here is detailed report from a gmail reader: I received the Portside postings from yesterday sometime late last night at an address that's connected with our TOPLAB account at Mayfirst. But I received them at my gmail address only this morning--and only three of them so far (timed at 9:16 [CP historians group], 9:38 [Boston students] and 10:42 [culture wars]).

I also have gmail - Snapshot is coming in 8 - 16 hours late - not at 6AM, but around 8:00 pm

Can you review the logs?

Thanks.

Jay

Change History (7)

comment:1 Changed 3 years ago by JaimeV

Owner: set to JaimeV
Status: newassigned

This is most likely related to ticket #11538 and #11490. There is currently a delay to deliver gmail messages. We are working to resolve the problem.

comment:2 Changed 3 years ago by Jamie McClelland

I've diverted about 2/3 of our gmail traffic to a different IP address and am warming up two more IP addresses as well.

It will probably take a day for everything to clear out, but then we should be back to normal.

Thanks for the report Jay.

comment:3 Changed 3 years ago by Jamie McClelland

Resolution: fixed
Status: assignedclosed

I'm going to close this ticket - if you still get reports of delays after friday, please re-open.

comment:4 Changed 3 years ago by Barry Cohen

Resolution: fixed
Status: closedassigned

Jaime, Seems what you did has partially worked. Approved 4 Portside messages and all four were delivered to Earthlink email address within 10 minutes.

However only 1 of 4 has been delivered to Gmail address after 20 minutes.

comment:5 Changed 3 years ago by Jamie McClelland

Thanks Jay - I'm also seeing continued delays in gmail and also some backlog for yahoo. Still working on it.

comment:6 Changed 3 years ago by Jamie McClelland

We've gone from 16,000 in the queue this morning to just 5,500 in the queue now. So, we're not done yet, but progress is being made.

I've also just made the two new IP addresses that I started yesterday active.

comment:7 Changed 3 years ago by JaimeV

Resolution: fixed
Status: assignedclosed

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