Opened 3 years ago

Closed 3 years ago

#11158 closed Bug/Something is broken (fixed)

horde webmail - requires repeated login

Reported by: Owned by:
Priority: Medium Component: Tech
Keywords: horde Cc:
Sensitive: no


I normally do not use webmail (Thunderbird with IMAP instead) I recently created several new email accounts on one of my domains. When I added one of these to a service account it claimed it sent an email to confirm my account. I never got it. I requested "Send again" twice and after a couple hours they never got through either (if really sent).

I tested the email i had registered with them and my emails got through instantly. I decided to look with webmail to see if perhaps their confirmation emails were caught by a spam trap.

First, I logged into horde with a different account. Then I logged out and logged back in with the account in question. I could see mails in my inbox but as soon as I clicked on something, I got a popup saying "Your internet address has changed since the beginning of your session. To protect your security, you must login again."

I did and again, as soon as I tried to work with my emails, it bounced me out with that same message.

Change History (7)

comment:1 Changed 3 years ago by

  • Owner set to
  • Status changed from new to assigned

Hi, I can take a look, which are the accounts that are not functioning correctly?

comment:2 Changed 3 years ago by


And another thing... Every time I login to horde, I get a 404 page. When I click [back] i get the correct webmail page.

comment:3 Changed 3 years ago by

I am not experiencing this when logging into horde with my own account. I will need to change your password temporarily to test this behaviour with your account. Is this ok?

comment:4 Changed 3 years ago by

Sometimes firefox (or other browsers) will cache web pages causing problems like the ones you are describing. I would suggest trying to clear you web browser cache and/or try a different browser to see if the problem goes away.

comment:5 Changed 3 years ago by

I was using firefox as usual, and was on a computer running windows 7 Pro when these incidents happened.

Today, I was able to login to several different email accounts without seeing the 404 page I saw yesterday and before.

And on this session I have not been able to replicate the conditions that triggered the "Your internet address has changed since the beginning of your session. To protect your security, you must login again."

I had a suspicion about this. I am currently connecting through a dual WAN router and thought maybe the packets being seen by horde showed the 2 different IPs at various times, perhaps triggering the horde security disconnect.

Or perhaps I had Thunderbird open and it was communicating over 1 of the WAN IPs and firefox to webmail was on the other IP?

I -think- I cleared cache as I was initially testing before I created this ticket. I'll reboot and test some more.

comment:6 Changed 3 years ago by

  • Resolution set to fixed
  • Status changed from assigned to feedback

comment:7 Changed 3 years ago by automatic

  • Status changed from feedback to closed

No news is good news (we hope)! Given the lack of feedback, we think this ticket can be closed.

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