Opened 11 years ago

Closed 7 years ago

#1093 closed Bug/Something is broken (fixed)

lost emails due to improperly configured from or reply-to address

Reported by: Owned by:
Priority: Medium Component: Tech
Keywords: email mozilla reply-to Cc:
Sensitive: no



It seems that sometimes when people send me an email me by hitting reply to a message I have sent them the email goes to <myfirstname.lastname@…>; I do not receive the messages in my Mozilla inbox. I learned about it because another person on an email to several recipients forwarded the email to me noting the different email address.

a) what do I need to do to correct this? b) is there a place to retrieve the messages going to <myfirstname.lastname@…>.

Thank you.

Change History (4)

comment:1 in reply to: ↑ description Changed 11 years ago by

If you send messages using webmail, you will need to change your settings to reflect the email address you want the world to see when they hit reply.

If you send messages via Thunderbird/Mozilla - you can change these settings in Thunderbird as well (click Edit -> Account Settings or Tools -> Account Settings - you should see an option to enter your From and Reply-to addresses).

Regardless, if someone sends you a message at it should be delivered to you.

Can you post the exact email address the message was sent to and the approximate date/time it was sent?

comment:2 Changed 11 years ago by

From ticket #1109:

the email I know of was sent Friday, June 06, 2008 5:57 PM, it went to "Felicia Mayro"

I think the tools settings in Mozilla were not set correctly for "reply address", so thank you. Does this mean any "lost emails" might be in my webmail account?


Hi Felicia,

If your reply-to address in Mozilla was set to "Felicia Mayro" then most likely those messages were not delivered anywhere since that address doesn't exist on our servers :(. If it was sent to it should have been delivered because that account does exist.

Assuming your Mozilla is setup properly - there shouldn't be any difference between what you see in webmail and what you see in your Mozilla inbox - so unfortunately, I don't think you'll find any missing messages in webmail.

comment:3 Changed 11 years ago by

  • Keywords email mozilla reply-to added
  • Summary changed from lost emails? to lost emails due to improperly configured from or reply-to address

comment:4 Changed 7 years ago by

  • Resolution set to fixed
  • Status changed from new to closed

We're doing ticket clean up and closing this ticket. If this is still an issues, please feel free to reopen it.

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