Opened 3 years ago

Last modified 3 years ago

#10827 assigned Bug/Something is broken

Mailman Error

Reported by: https://id.mayfirst.org/mmsc Owned by: https://id.mayfirst.org/mmsc
Priority: High Component: Tech
Keywords: mailman Cc:
Sensitive: no

Description

Hi,

When sending a message to our mailman list, this is the mail response we get:


This is the mail system at host therest.smtp.mayfirst.org.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

The mail system

<solidaridadconcuba@…>: host mail.mmsc.org.mx[216.66.23.40]

said: 554 5.7.1 <solidaridadconcuba@…>: Relay access denied (in reply to RCPT TO command)

Final-Recipient: rfc822; solidaridadconcuba@… Original-Recipient: rfc822;solidaridadconcuba@… Action: failed Status: 5.7.1 Remote-MTA: dns; mail.mmsc.org.mx Diagnostic-Code: smtp; 554 5.7.1 <solidaridadconcuba@…>: Relay

access denied

Change History (9)

comment:1 Changed 3 years ago by https://id.mayfirst.org/jaimev

I am investigating this now.

comment:2 Changed 3 years ago by https://id.mayfirst.org/jaimev

So i am documenting some technical notes here for other support team members to see. I found a recent queue id that matches the bounce message mentioned above. I don't understand why @returns.groups.yahoo.com is part of the originating address.

0 rustin:~# grep 793958D60 /var/log/mail.log
Jul 15 14:42:13 rustin postfix-therest-a/smtpd[24254]: 793958D60: client=mx24.mayfirst.org[209.234.253.243]
Jul 15 14:42:13 rustin postfix-therest-a/cleanup[24256]: 793958D60: message-id=<BAY402-EAS43F3ECE6ED10DA8EFCB487D69A0@phx.gbl>
Jul 15 14:42:13 rustin postfix-therest-a/qmgr[19152]: 793958D60: from=<sentto-19178789-7498-1436985724-solidaridadconcuba=listas.mmsc.laneta.apc.org@returns.groups.yahoo.com>, size=213996, nrcpt=1 (queue active)
Jul 15 14:42:14 rustin postfix-therest-a/smtp[24274]: 793958D60: to=<solidaridadconcuba@mail.mmsc.org.mx>, relay=mail.mmsc.org.mx[216.66.23.40]:25, delay=1.2, delays=0.35/0.01/0.76/0.07, dsn=5.7.1, status=bounced (host mail.mmsc.org.mx[216.66.23.40] said: 554 5.7.1 <solidaridadconcuba@mail.mmsc.org.mx>: Relay access denied (in reply to RCPT TO command))
Jul 15 14:42:14 rustin postfix-therest-a/bounce[24282]: 793958D60: sender non-delivery notification: AB1078D66
Jul 15 14:42:14 rustin postfix-therest-a/qmgr[19152]: 793958D60: removed

This follows

Jul 15 14:42:14 rustin postfix-therest-a/cleanup[24258]: AB1078D66: message-id=<20150715184214.AB1078D66@therest.smtp.mayfirst.org>
Jul 15 14:42:14 rustin postfix-therest-a/qmgr[19152]: AB1078D66: from=<>, size=7094, nrcpt=1 (queue active)
Jul 15 14:42:14 rustin postfix-therest-a/bounce[24282]: 793958D60: sender non-delivery notification: AB1078D66
Jul 15 14:42:29 rustin postfix-therest-a/smtp[24274]: AB1078D66: to=<sentto-19178789-7498-1436985724-solidaridadconcuba=listas.mmsc.laneta.apc.org@returns.groups.yahoo.com>, relay=rtn1.groups.a03.yahoodns.net[68.142.230.234]:25, delay=15, delays=0.08/0/0.04/15, dsn=4.4.2, status=deferred (lost connection with rtn1.groups.a03.yahoodns.net[68.142.230.234] while sending RCPT TO)
Jul 15 14:52:23 rustin postfix-therest-a/qmgr[19152]: AB1078D66: from=<>, size=7094, nrcpt=1 (queue active)
Jul 15 14:52:38 rustin postfix-therest-a/smtp[30616]: AB1078D66: to=<sentto-19178789-7498-1436985724-solidaridadconcuba=listas.mmsc.laneta.apc.org@returns.groups.yahoo.com>, relay=rtn1.groups.a03.yahoodns.net[68.142.230.234]:25, delay=624, delays=609/0.01/0.09/15, dsn=4.4.2, status=deferred (lost connection with rtn1.groups.a03.yahoodns.net[68.142.230.234] while sending RCPT TO)
Jul 15 15:07:23 rustin postfix-therest-a/qmgr[19152]: AB1078D66: from=<>, size=7094, nrcpt=1 (queue active)
Jul 15 15:07:38 rustin postfix-therest-a/smtp[7965]: AB1078D66: to=<sentto-19178789-7498-1436985724-solidaridadconcuba=listas.mmsc.laneta.apc.org@returns.groups.yahoo.com>, relay=rtn1.groups.a03.yahoodns.net[68.142.230.234]:25, delay=1524, delays=1509/0.02/0.04/15, dsn=4.4.2, status=deferred (lost connection with rtn1.groups.a03.yahoodns.net[68.142.230.234] while sending RCPT TO)
Jul 15 15:37:23 rustin postfix-therest-a/qmgr[19152]: AB1078D66: from=<>, size=7094, nrcpt=1 (queue active)
Jul 15 15:37:38 rustin postfix-therest-a/error[26210]: AB1078D66: to=<sentto-19178789-7498-1436985724-solidaridadconcuba=listas.mmsc.laneta.apc.org@returns.groups.yahoo.com>, relay=none, delay=3324, delays=3309/14/0/0.24, dsn=4.4.2, status=deferred (delivery temporarily suspended: lost connection with rtn1.groups.a03.yahoodns.net[68.142.230.234] while sending RCPT TO)
Jul 15 16:37:22 rustin postfix-therest-a/qmgr[19152]: AB1078D66: from=<>, size=7094, nrcpt=1 (queue active)
Jul 15 16:37:38 rustin postfix-therest-a/smtp[27644]: AB1078D66: to=<sentto-19178789-7498-1436985724-solidaridadconcuba=listas.mmsc.laneta.apc.org@returns.groups.yahoo.com>, relay=rtn1.groups.a03.yahoodns.net[68.142.230.234]:25, delay=6923, delays=6908/0/0.09/15, dsn=4.4.2, status=deferred (lost connection with rtn1.groups.a03.yahoodns.net[68.142.230.234] while sending RCPT TO

comment:3 Changed 3 years ago by https://id.mayfirst.org/jamie

Looks like there are a few things going on here.

The first problem is that somehow your list is trying to deliver an email message to the address: solidaridadconcuba@mail.mmsc.org.mx. This email address doesn't exist. The domain mmsc.org.mx has an MX record pointing to dorothy, however, dorothy is not configured to handle email for the domain with the mail part in front of it.

I'm baffled about the yahoo part in the domain. Maybe their is a Yahoo group and one of the subscribers to the Yahoo group is a mailman list on mx24. So, when you send a message via the yahoo group it gets sent to the mailman list and then it goes out to all recipients of the mailman list??

jamie

comment:4 Changed 3 years ago by https://id.mayfirst.org/mmsc

Hi,

Is it possible to get support in spanish?

We don't know what dorothy is and what we have to do to configure it. The list was migrated from "laNeta" in Mexico so we keep working the same way sending messages to solidaridadconcuba@…, but last week it stop working. Do we need to configure the e-mail solidaridadconcuba@…? If so, how can we do that?

The "yahoo part in the domain" is not part of the list. All our suscribers has the moderation bit active, so the only account that is enabled to send messages is a gmail account we managed.

We're trying to create a new list through the MayFirst control panel because is very important to us to send messages to our subscribers these days. Can you help us to get a copy of our subscribers to populate the new list solidaridadconcuba@…

Thanks

comment:5 Changed 3 years ago by https://id.mayfirst.org/jaimev

Claro les podemos dar soporte en español. Para no equivocar o ofender siempre intento responder en el mismo idioma con lo cual abren el ticket. El caso de uds. es un poco mas complicado por que se trata de una de las cuentas en trasición de laneta. dorothy.mayfirst.org se refiere al servidor principal donde estan hospedadas sus sitios web y correos individuales que terminan en mmsc.org.mx

Pero tu lista de correo massivo estaría hospedado en otro de nuestros servidor aúnque no logro ubicar los detalles. Dame un poco más de tiempo para consultar con Enrique , la persona que sabe más sobre la historía de este transición y el estado actual.

Jaime

comment:6 Changed 3 years ago by https://id.mayfirst.org/jaimev

  • Owner set to https://id.mayfirst.org/erq
  • Status changed from new to assigned

¿Enrique nos puedes dar algo más de información sobre como esta configurado y implementado actualmente la lista de solidaridad con cuba?

comment:7 Changed 3 years ago by https://id.mayfirst.org/erq

Gracias Jaime, buen dia compañer@s del MMSC

creo que uno de los problemas que pueden ser causa de esos mensajes de error es que los administradores no han tenido cuidado de suscribir cuentas de correo válidas, quizás porque intentan suscripciones de manera indiscriminada; este ha sido un problema reiterado antes. Por ejemplo, han suscrito como cuentas destinatarias cosas como las siguientes:

cgtp-red....@ googlegroups.com confirm-unsub-e2faprugpmy4thv5baumly1rens@ yahoogroups.com joveneslib....@ yahoogroups.com la-revolucion-que....@ googlegroups.com mygrupoesunionreb....-subscribe@ yahoogroups.com nicaragua_....-subscribe@ yahoogroups.com nicaragua_....@ yahoogroups.com poder_popular....-subscribe@ yahoogroups.com redu....@ googlegroups.com asambleadela....-subscribe@ yahoogrupos.com.mx chihuahuares....@ yahoogrupos.com.mx confirm-invite-n2coa21chu5srafkxiftk6fmkmc-anama....=yahoo.com.mx@ gruposyahoo.com confirm-s2-i73miyebc3deicb_it0gkwflcso-adelan....=yahoo.com.mx@ yahoogrupos.com.mx confirm-s2-mf2fjzlqaheqc2qxnnk1r5vcecsuqw3x-bibliotecapopular....=gmail.com@ gruposyahoo.com confirm-s2-wswqvxslknjkvysvh3nihgpavsi-escuelaeducacionsi....=gmail.com@ gruposyahoo.com encuentrolib....-subscribe@ yahoogrupos.com.mx enlace_lab....-subscribe@ gruposyahoo.com enlace_me....-subscribe@ gruposyahoo.com fronterasporla....@ yahoogrupos.com.mx ideas-y-cul....@ egrupos.net itzcui....@ yahoogrupos.com.mx mygrupoesunionre....-subscribe@ yahoogroups.com otral....@ yahoogrupos.com revolucaosoc....@ yahoogrupos.com.br

que son los resultados al hacer una búsqueda de los términos "group" y "grupo" en la lista de suscriptores.

Creo que dada la urgencia de los envíos que debe llevar a cabo el MMSC éstos días, necesitamos reubicar sus listas que consideren prioritarias a nuestro servicio compartido de envíos masivos. Aunque quizás no podrán utilizar por ahora el dominio listas.mmsc.org.mx

Pero es muy importante que antes depuren su lista de suscriptores y le quiten las cuentas inválidas y demás basura, pues al final representa un criterio de calificación sobre spam, que usan los servidores destinatarios.

Enviaré una liga de descarga de los listados de suscriptores. Y les pido que nos mantengan informados por esta vía.

Muchos saludos.

¡Siempre es 26! Enrique

comment:8 Changed 3 years ago by https://id.mayfirst.org/erq

  • Owner changed from https://id.mayfirst.org/erq to https://id.mayfirst.org/mmsc

Los listados fueron enviados antes de las 7am Esperamos noticias suyas

comment:9 Changed 3 years ago by https://id.mayfirst.org/jaimev

¿Como sigue este ticket? ¿Quedó solucionado?

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