Opened 4 years ago

Closed 4 years ago

#10823 closed Bug/Something is broken (fixed)

Email down

Reported by: Owned by:
Priority: Urgent Component: Tech
Keywords: roundcube Cc:
Sensitive: no


Hi there,

Our email service is down. We are able to send, not receive.

This has been going on for a few hours now.

Concerned that emails sent to us are bouncing, as they are not on the server.

Thanks! Stacey

Change History (2)

comment:1 Changed 4 years ago by

  • Owner set to
  • Status changed from new to assigned

Hi Stacey

Can you tell me exactly which accounts are having trouble receiving and whether you are using webmail or a dedicated client like Thunderbird or Outlook. If you are using a dedicated client can you make sure it is set to both send and receive mail vía host server


comment:2 Changed 4 years ago by

  • Resolution set to fixed
  • Status changed from assigned to closed

Stacey I think this might have been related to a problem with the antivirus software on your primary host stalling yesterday. It should have been resolved last night when we did a maintenance reboot of the server. Please let me know if problems still persist.


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