Opened 4 years ago

Last modified 4 years ago

#10298 assigned Bug/Something is broken

"address is missing domain"

Reported by: https://id.mayfirst.org/kjr Owned by: https://id.mayfirst.org/dskallman
Priority: High Component: Tech
Keywords: webmail Cc:
Sensitive: no

Description

when using webmail, we cannot send out any emails. it give me an error message stating that address is missing domain. Please advise as this is time sensitive.

thank you, KJ

Change History (5)

comment:1 Changed 4 years ago by https://id.mayfirst.org/dskallman

  • Keywords webmail added
  • Owner set to https://id.mayfirst.org/dskallman
  • Status changed from new to assigned

Hi KJ,

What webmail option are you using:

Can you explain what you mean by missing domain?

Thanks,

Dana

comment:2 Changed 4 years ago by https://id.mayfirst.org/kjr

I am looking to you to help me decipher what that means. When i try to send an email from info@… and eflowers@… i get an error message of "the address is missing domain." I have no idea what that means. i can send out emails from my email (webmail) however.

comment:3 Changed 4 years ago by https://id.mayfirst.org/dskallman

What webmail are you using? I am trying to understand where you are sending email from?

comment:4 Changed 4 years ago by https://id.mayfirst.org/kjr

https://webmail.mayfirst.org/horde/login.php this one. I can send out email from my acct (krhee@…) using webmail. But cannot send out email using webmail from info@ and eflowers@ . I need this fixed asap please!

comment:5 Changed 4 years ago by https://id.mayfirst.org/dskallman

Since the email is linked to username and not an email address, identities need to be created for each. For Horde it is as noted here: https://support.mayfirst.org/wiki/faq/email/default-identity-horde

The direct link for those settings are here: https://webmail.mayfirst.org/horde/services/prefs.php?app=horde&group=identities

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