Opened 5 years ago

Last modified 5 years ago

#10087 assigned Question/How do I...?

Question re ticket 10073 and can't login as Commons

Reported by: Liz Mestres Owned by: Ross
Priority: Medium Component: Tech
Keywords: rodolpho.mayfirst.org Cc:
Sensitive: no

Description

Hi Ross, I have a strange problem in that I can't login with a Commons username -- lizmestres or commonsnyc. I'm not asked for a password and get the message: An unknown error has happened (canceled).

In addition to finding out how to login, I'd like to ask about ticket #10073. I had several questions and need to know what is possible in regard to them.

Best, Liz

Change History (4)

comment:1 Changed 5 years ago by Dana

Keywords: rodolpho.mayfirst.org added
Owner: set to Ross
Status: newassigned

Looping Ross in.

comment:2 Changed 5 years ago by Ross

Hi Liz,

Can you paste the url of where you're trying to login to?

thanks,

~/ross

comment:3 Changed 5 years ago by Liz Mestres

Hi Ross, I'm trying to access the support section of the mayfirst website where I posted the ticket #10073. For this ticket (10087), I logged in with my Brecht Forum username -- lmestres. To post that ticket, I logged in the my username for the Commons website -- www.thecommonsbrooklyn.org and/or new.thecommonsbrooklyn.org. In that case I used the username lizmestres (or maybe commonsnyc. Best, Liz

comment:4 Changed 5 years ago by Ross

Hi Liz,

Ah yes...this is a problem with cookies. The easiest solution is to use another browser or a different browser profile. Or you can delete the mayfirst.org cookies from your browser. I know this is kind of technical but if you're using firefox you can remove cookies from Tools >> Page Info.

~/ross

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